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FAQ

Effective Date: July 21, 2022 through November 16, 2022

General Questions

What is alias?

A dedicated, global reselling app, alias turns your sneakers, apparel and accessories into currency. An experience designed just for sellers, with alias you have access to a vast audience of potential buyers, data-driven pricing insights, and the trusted support that you've come to expect from GOAT Group.

How do I sell on alias?

You can become an alias seller by first downloading the app and then either creating a new account or linking your current GOAT profile. We recommend you link your GOAT seller account, if applicable, as it allows you to sync your pre-existing personal details, addresses, listings and orders without any further action.

Where will my items be listed for sale?

Your items will be listed across both GOAT and Flight Club's marketplaces giving you access to over 30 million potential buyers in 170 countries. We will continuously work to ensure your items are getting exposure to an ever-increasing and diverse audience.

How can I contact alias if I need help?

We’re always here to help. You can contact us 24/7 by submitting a support request that will be reviewed by a member of our team.

Selling on alias

How do I sell items on alias?

After your account is approved for selling, you can easily use the alias app to list your items. Start by searching for the product you’d like to list, enter the requested item information and, if prompted, take the required photos.

Sellers listing items that are used or new with defects will always be required to take photos.

Sellers listing new items without any defects are not required to take photos.

How does the data on alias differ from that on GOAT?

The alias app aims to help sellers maximize their earnings by providing timely and accurate data. Because of this, there are a few different reasons why you may see data differences between GOAT and alias:

  • Items you make available for sale are listed on the GOAT network and may sell on channels other than just GOAT.

  • alias data is optimized for lower latency than GOAT data and therefore is updated faster and more frequently.

  • alias last sale data represents the original transaction price, excluding any discounts offered after the transaction.

What pricing data can I find on alias?

When selling on alias, you have access to a variety of pricing data that provides general guidelines to help you price your items more effectively. This data is regularly pulled from historical sales data, market insights and other global and regional sources. The data points provided on alias include: High Demand, Global Indicator, Lowest Price and Lowest Consigned, as described further below.

High Demand

High Demand is a good faith prediction of what an item’s next sale price might be. This price is continually updated and refined based on market data, global demand and buyer location. The High Demand price also takes into consideration any taxes, duties and operations costs (where and when applicable) applicable to certain buyers.

The High Demand price prediction is currently only accessible for sellers listing new sneakers with boxes in good condition.

Global Indicator

Global Indicator is the current lowest price of an item as set by a seller globally. This price excludes any taxes, duties and operations costs where and when applicable to certain buyers and should therefore be used as a general indicator of global trends that may not be relevant to the region where you reside.

Lowest Price

Lowest Price is the current lowest price of a ship-to-verify item as set by a seller in your region.

Global Consigned

Global Consigned is the current lowest price of this item in consignment set by a seller globally. This price excludes duties and taxes seen by buyers so should be used as a general indicator of global trends.

How do I use alias’ pricing data?

During the listing process, you can set your item’s price either by using alias’ price slider or by selecting one of the pricing data tiles provided. Note that while this pricing guidance is based on historical sales data, market insights and other global and regional sources, you should consider it as advice only. There is no guarantee that your item will sell even if you follow the guidance.

If you would like to view more in-depth pricing data, select “View all pricing data” to access your item’s most recent sale history, pricing data and top offers.

The pricing data available on alias helps provide an informed view of both regional and global pricing trends as they relate to your item. You can use this information to competitively price your item for both local and global buyers.

While the data may be helpful when setting the price of your item, there is no guarantee your item will sell based on the pricing guidance provided. Additionally, the pricing data provided is consistently updated based on new market insights and information and your item’s list price may need to be adjusted accordingly from time to time.

Does my item’s list price account for taxes and duties?

As alias continues to grow and connect sellers with more buyers across the globe, certain buyers may see a price for an item that is different from a seller’s list price as it aims to include any applicable taxes, duties and operations costs. Presenting the all-in price of an item simplifies the checkout process for buyers.

Please note that prices shown on GOAT and Flight Club may vary from those set by sellers using alias. This is to account for any taxes, duties and operations costs (where and when applicable) based on a particular buyer’s location.

The price you set when listing an item will continue to reflect the amount you will earn less the commission and seller fees. Other fees applicable to buyers do not impact a seller’s total amount earned.

How do buyer fuel surcharges and priority processing fees impact my listings?

Listings may be subject to fuel surcharges and priority processing fees which are covered by the buyer. Fuel surcharges and priority processing fees do not affect your ability to set your listing as the lowest price.

Due to increased operational costs stemming from the macroeconomic environment, we have increased priority processing fees from 6.5% to up to 8%. This only impacts priority processing orders with Instant on GOAT and Fastest to You on Flight Club.

Likewise, to address rising fuel costs from our carriers, we have recently added a $2 fuel surcharge to all US orders.

These changes do not impact your listings, but may affect the price you see on our buyer platforms.

Why are my photos being rejected?

We require clear photos that follow our photo guidelines, which can be found listed below. The photos you upload must be of items in your possession that you intend to sell. Any issues such as damage, discoloration, or flaws should be clearly photographed.

Photo Guidelines:

  • Items must be shown in a full, clear view.

  • Items must be fully visible within the frame of the photo.

  • Photos should be taken in bright lighting conditions, such as under direct sunlight.

  • Item details (e.g., SKU, size, etc.) must be fully legible in the box or tag photo.

  • Make sure no other objects, distracting patterns or extraneous items are in the photo with the items you intend on selling.

  • No personal information should be visible in your photos.

What do the colors on the price slider represent?

The colors on the price slider reflect real-time pricing guidance (NOTE: While the pricing guidance is powered by a mathematical model, you should consider its recommendations as advice only. There is no guarantee that your item will sell even if you follow its recommendations.) for your item. The pricing guidance takes the activities of all buyers and sellers into consideration and recommends a price range to help your item sell within 3 days of listing.

How do I edit my listing?

You may edit your listing in the alias app. You can edit listing details, including size, condition, price as well as current photos.

The list of items that may be sold on alias is constantly increasing. If there is an item you wish to sell on alias that is not currently available, you can submit a listing request by typing your item into the alias search bar and then selecting list your item. You will be asked to identify your item by selecting a variety of criteria including the item’s brand, release year, size and more.

After the item information is completed, you will need to photograph your item. These photos will not only be included in the item’s listing details if approved but they will also be used to help digitally authenticate your item.

Once you have uploaded your item’s photos, you can submit your listing request for our team to review. You will receive an alert as soon as your listing is approved.

Why do I need to add a payment method to my seller account?

To sell with alias, you must have a valid payment method on file.

Acceptable payment methods include valid credit cards under your name that will not expire within the next month. Prepaid debit cards are not acceptable payment methods.

By adding your payment method to your seller account, you are authorizing us to charge your chosen payment method in circumstances such as storage fees and return shipments.

Will I be charged for anything?

As a seller on alias, you may be charged for certain costs under the following circumstances:

  • If we charge a storage fee for consigned items, you may be charged for the storage fees applicable to your consigned items.

  • If you elect to have an item that has been consigned with us shipped back to you, you will be charged the shipping costs.

  • If your item is rejected during the authentication or verification process and the item is shipped back to you, you will be charged the shipping costs.

  • If an item shipped directly to the buyer is returned, you may be charged for the earnings associated with the item as well as the cost of shipping the item back to you.

If an issue with one of your items is discovered during the verification process and a discounted listing price for the item is accepted by the buyer, you may be charged the difference between the discounted listing price and the item’s original listing price.

In the event this happens, we will proceed with the following steps:

  • We will first attempt to charge you by deducting the updated amount from your seller account balance.

  • If your seller account does not have sufficient funds to cover such amounts, your payment method on file will be charged.

  • If we attempt to charge your payment method and your payment method fails, we will delete that card from your profile and we will attempt to charge your other payment methods on file.

  • If your seller account does not have sufficient funds to cover such amounts and none of your payment methods on file can be charged for such amounts, you may be barred from selling items through alias and your seller account may be suspended.

What is my seller fee?

Your seller fee depends on your location and the address associated with your seller account. Selling from outside of the United States is only available to select sellers at this time. Please refer to the Fee Policy for more information on fees.

What are the commission fees for selling on alias?

The commission fee is 9.5% + seller fee for a seller in good standing. The commission fee can increase to 15% + seller fee and a maximum of 25% + seller fee depending on the number of seller cancelations and verification issues. The commission fee will be deducted from the seller’s listing price.

A commission fee is charged only when an item is actually purchased.

Cancelations on orders may lead to a higher commission fee. For each seller cancelation, 10 points will be deducted from the seller score. For each successful sale, 2 points will be added to the seller score.

When a seller has a rating at, or above, 90, the commission fee will be 9.5% + the seller fee. For sellers with ratings between 70-89, the commission fee will be 15% + the seller fee, and for sellers with ratings between 50-69, the commission fee will be 20% + the seller fee.

Sellers who have a seller score below 50 will be suspended from selling on alias and any items that are sold after a seller’s rating falls below 50 will be subject to a commission fee of 25% + the seller fee.

Why is my commission higher than 9.5%?

Cancelations on orders may lead to a higher commission fee. All sellers begin with a seller score of 90 and the minimum commission fee of 9.5% + the seller fee.

How does my seller score work?

Your seller score is directly related to your order activity. When you first create an account with alias, you are automatically given 90 seller points. If you link your GOAT account to alias, your GOAT seller score will carry over.

For each successful sale, 2 points will be added to your seller score. In the event your order is canceled or an issue is reported with your order, 10 points may be deducted from your total seller score.

How can I decrease my commission fees?

If you have a seller score of 50 or above, you can decrease your commission fee to the minimum of 9.5% + the seller fee with successful sales (i.e., confirming and shipping authentic items on time).

As a seller, do I pay for shipping?

After you have confirmed your sale in the alias app, we will email you a prepaid, pre-addressed shipping label. Please use this label to avoid any tracking errors or delays with earnings.

You may also be able to drop off the item at participating drop-off locations.

When do sellers get paid?

Your earnings will be reflected in your seller account for cash out after your items have been authenticated and verified. For items that have been consigned with us, your earnings will be added to your seller account for cash out as soon as those items have sold.

For items shipped directly to the buyer, your earnings will be added to your seller account for cash out within 3 days of delivery to the buyer, unless the buyer has initiated a refund for such item.

Why do I have a negative account balance?

We require a valid payment method on file for all sellers and failing to have a valid payment method on file can result in a negative balance in the event we attempt to charge your payment method but are unable to do so. If we cannot charge your payment method, we will deduct the amount we attempted to charge to your payment from your account balance, which could result in a negative balance.

How do I cash out?

If you are located in the United States, you can either have your funds deposited to your bank account through ACH direct deposit or you can have your funds deposited to your PayPal account. If you are located outside of the United States, you can have your funds deposited to your bank account in your local currency or you can have your funds deposited to your PayPal account. There is a 2.9% fee for all cash outs. Sellers may withdraw funds from their seller account if their total earnings exceed $10.00 USD.

To withdraw funds from your seller account, you will need to provide the required information for withdrawals through the alias app. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR WITHDRAWALS.

Once your cash-out method has been approved, the funds will be deposited into your bank or PayPal account, as applicable. Please allow your financial institution 3-5 business days to fully process the transaction. Business days are Monday - Friday, excluding holidays and if you cash out after business hours, the first day would be the following business day.

For sellers based in the United States, in order to have your funds deposited to your bank account through ACH direct deposit, you must open a "White Label" account provided by Dwolla, Inc. ("Dwolla") and you must accept the Dwolla Terms of Service and Privacy Policy. For additional details please view our Seller Policy.

Can I cancel my sale?

We strongly discourage our sellers from canceling orders. If you absolutely have to cancel an order, you may do so in the alias app.

Please note: multiple cancelations will lead to account suspension and/or deductions from your seller score, which can lead to a higher commission fee.

I accepted an offer, but the order did not go through. What happened?

This was likely due to a buyer’s payment method being declined for insufficient funds. When a buyer places an offer, we issue an authorization to ensure they have adequate funds for purchase. But because it can take several days before the offer is accepted, there is no guarantee the buyer’s funds are still available at the time the offer is accepted.

My item just sold. What should I do next?

For Direct to Buyer items

If a Direct to Buyer item you have listed on alias sells, first confirm the order in the alias app within 24 hours, then package the item and take a photo of the item in the packaging on the alias app, and then ship the item using the prepaid, pre-addressed shipping label. If you do not confirm the order within 24 hours, the order will be canceled. Each shipping label contains a tracking number that enables both you and the buyer to track the item. Remember, items must be shipped in the same condition in which they were originally listed. If the condition changes due to damage or wear, you should cancel your order.

For more information, on your additional obligations with respect to Direct to Buyer transactions, please visit our Privacy Policy.

For Ship-to-Verify and alias Drop Off items

If an item you have listed on alias sells, first confirm the order in the alias app within 24 hours. Then you can either ship the item or drop it off at a participating alias drop-off location. If you do not confirm the order within 24 hours, the order will be canceled.

If you opt to ship your item, we will send you a prepaid, pre-addressed shipping label. Each shipping label contains a tracking number that enables both you and the buyer to track the item. Remember, items must be shipped in the same condition in which they were originally listed. If the condition changes because of damage or wear, you should cancel your order.

How do I get my prepaid shipping label?

After you have confirmed your sale in the alias app, we will email you a prepaid, pre-addressed shipping label. Please use this label on your item’s package to avoid any tracking errors or delays with your earnings.

How do I ship the items I’ve sold?

Once you receive your prepaid shipping label, please follow the instructions below:

  • Package each item in its original packaging (if available) and then place it in a sufficiently sized cardboard box or polybag. Include bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the item’s original packaging.

  • If you are not shipping your sold apparel or accessory item directly to the buyer, please include the packing slip we have provided in the shipping box. If you are shipping your item directly to the buyer, please take a photo of the item and its packaging through the camera feature on the alias app.

  • Ship each item separately (i.e., one item per cardboard box or polybag per prepaid shipping label) and be sure to use the prepaid shipping label that corresponds to that specific sale. This will ensure that your transaction is properly processed without delay. You will receive one prepaid shipping label for each item you sell on alias. If you do not use the prepaid shipping label provided by alias, alias will not be liable for any lost, missing, or damaged items.

  • If you include additional items or sneakers (even if they are listed but not sold under your account) or anything else in a shipping container other than the item corresponding to the prepaid shipping label, points may be deducted from your seller score and you may be suspended from selling on alias. We are not liable for any items or sneakers that you include in the shipping container other than the items that correspond to the shipping label.

  • If you are reusing a container to ship your items, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays.

  • Drop the package off with the courier listed on the prepaid shipping label within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of your sale. To ensure that your transaction is properly processed, make sure to follow the instructions we provide to you when we send you the prepaid shipping label regarding where your package may be dropped off. alias will not be liable for packages that are tendered to the applicable courier via onsite pickup or third-party access points (e.g., Staples, CVS Pharmacy, UPS Access Point Drop-off Lockers, etc.). Please note that Staples and other third-party mail ship service centers no longer update tracking while scanning packages. Please drop off packages at the courier’s designated store to ensure tracking is updated on time.

  • Once the package is dropped off and scanned by the courier, mark the order as "dropped off" in the alias app. Please retain a copy of your drop-off receipt until your package is scanned as received at an alias facility or by the buyer. alias will not be liable for any lost, missing, or damaged items that do not leave the drop-off location according to the tracking number.

In the event the tracking number on the prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you must reach out to the applicable courier to retrieve the package. If your package does not show movement within 72 hours of the drop-off date, the corresponding order will automatically be canceled. If you cannot retrieve the package from the courier, you must provide a drop-off receipt showing the original drop-off date to alias for alias to consider whether it will initiate a missing package investigation with the courier. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements.

You must ship from a location within the country/region referenced in your return address. For example, if your return address is located within the US, your package needs to come from the US. Your package cannot come from Canada or any other country/region besides the US if your return address is located within the US. Otherwise, we are not liable for any customs fees or lost or damaged items.

If your sale is not confirmed within 24 hours or shipped within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed, it will be automatically canceled. If your items are delivered to an alias facility after the order has been canceled, you may have the option to have the items sent back to you or consigned on your behalf by alias (consignment is currently only available for certain items). If you choose to have the items sent back to you the Retrieval Fee (as defined below). If you choose to consign the items, we will consign the items on your behalf, as described below under "What happens if I am asked if I want an item sent back to me or consigned on my behalf?".

Items returned to the seller for whatever reason will only be sent to the return address indicated on your alias profile at the time we process your return.

We are not responsible for items that are not shipped in strict compliance with the guidelines set forth above.

What does "Direct to Buyer" mean?

Direct to Buyer refers to items that can be listed for sale on alias and, if purchased, are shipped directly to the buyer instead of to an alias or GOAT facility first for verification.

Direct to Buyer items include used and vintage apparel and accessories.

For more information on your additional obligations with respect to Direct to Buyer transactions, please visit our Privacy Policy.

Can I list items to be shipped Direct to Buyer?

You will be notified if you are eligible to list Direct to Buyer items. Your eligibility to sell directly to buyers may be revoked by alias at any time for any reason.

Why should I take packaging photos for my Direct to Buyer items?

We ask sellers who are shipping items directly to buyers to take photos of the item in the packaging on the alias app before dropping off the package to the relevant courier for recordkeeping purposes.

These pictures do not guarantee that any issues with the shipment will be resolved in your favor.

What is "alias drop-off"?

Drop-off with alias is an option available to eligible sellers only at select locations.

Items that are to be shipped directly to buyers are not eligible for alias drop-off.

If you are a seller whose address - in the alias app - is close to Flight Club Los Angeles, Flight Club New York, or Flight Club Miami, you may be eligible to participate in alias drop-off.

If you are eligible to participate, after you confirm a sale, you will be shown the option to either generate a prepaid shipping label or drop your items off at a participating location near you. If this option does not automatically show up, you may not be eligible for alias drop-off.

If you choose to drop off your sold items, you will be asked to confirm that you can drop off your items within 72 hours at a participating location near you.

Depending on your nearest participating location, you will need to drop off your item during the consignment time frames listed below (NOTE: Be sure to check on the alias app prior to drop-off as local store times may change at the store’s discretion.):

  • Flight Club New York: Monday - Sunday 11AM - 5PM ET

    Closed on Thanksgiving, Christmas and New Year’s Day

    Nov 26 - Jan 8

    11AM - 6PM ET

  • Flight Club Miami: Monday - Saturday 11AM - 7PM ET, Sunday 12PM - 6PM ET

    Closed on Thanksgiving and Christmas

    Nov 26 - Jan 8

    • Monday - Saturday 11AM - 8PM ET
    • Sunday 12PM - 6PM ET
    • New Year’s Day 12PM - 6PM ET
  • alias Los Angeles: Monday - Sunday 11AM - 5PM PT

    Closed on Thanksgiving, Christmas and New Year’s Day

    Nov 27 - Jan 8

    • Monday - Friday 10AM - 5PM PT
    • Saturday 11AM - 6PM PT
    • Sunday 11AM - 5PM PT

If you cannot drop off your item(s) during those times, please choose to ship your item(s) instead.

If you need help finding your particular drop-off location, please search in one of the following places:

  • Within the alias app on the home screen, tap the QR code to reveal the address of your nearest drop-off location.

  • At Flight Club’s website on the Store Locator page.

Once you have arrived at the relevant location, let an associate know you are there to drop off your items. Be sure to show them your seller ID QR code located within the alias app. Once the associate has confirmed your seller ID, they will accept your items and send them to our facility for verification.

Your earnings will be added to your seller account as soon as your items have been authenticated and verified. The order pages for the items will update automatically to confirm when your items have been dropped off, delivered to our facility, and authenticated and verified.

If your items are not dropped off at the relevant location within 72 hours from your confirmation of the order, your sale will be canceled and your seller account will be reviewed.

What is "drop off to consign"?

Drop off to consign is an option available to those who want to list specific items that alias has predetermined are eligible for consignment. Only new items in their original, undamaged box are eligible for drop off to consign. Additionally, drop off to consign is only available to sellers in select locations.

If you are a seller whose address listed in the alias app is within a 50 mile radius of Flight Club Los Angeles, Flight Club New York, or Flight Club Miami, drop off to consign may be available to you.

For those who are eligible to participate, at the start of the listing process, two selling options will be provided: "Consignment: Available" or "Start Listing." If "Consignment: Available" does not automatically appear in your seller account, then you are not eligible for drop off to consign.

If "Consignment: Available" appears in your seller account and you choose this option, you should drop off your item(s) as soon as possible at a participating drop off location near you.

Depending on your nearest participating location, you will need to drop off your item during the consignment time frames listed below (NOTE: Be sure to check on the alias app prior to drop-off as local store times may change at the store’s discretion.):

  • Flight Club New York: Monday - Sunday 11AM - 5PM ET

    Closed on Thanksgiving, Christmas and New Year’s Day

    Nov 26 - Jan 8

    11AM - 6PM ET

  • Flight Club Miami: Monday - Saturday 11AM - 7PM ET, Sunday 12PM - 6PM ET

    Closed on Thanksgiving and Christmas

    Nov 26 - Jan 8

    • Monday - Saturday 11AM - 8PM ET
    • Sunday 12PM - 6PM ET
    • New Year’s Day 12PM - 6PM ET
  • alias Los Angeles: Monday - Sunday 11AM - 5PM PT

    Closed on Thanksgiving, Christmas and New Year’s Day

    Nov 27 - Jan 8

    • Monday - Friday 10AM - 5PM PT
    • Saturday 11AM - 6PM PT
    • Sunday 11AM - 5PM PT

After your item is dropped off, our team of specialists will inspect your item so that it is properly authenticated and verified prior to listing. Once this step is completed, your listing will become active on alias. You can view your listing within your "For Sale" folder in your alias account.

If your item is deemed inauthentic or there are other issues found upon item inspection, our team will ship your item back to you at the address listed in your alias account and the item’s listing will be placed in your "Rejected" folder. You will be charged the Retrieval Fee.

When using drop off to consign, you will not be charged any additional seller fees but you may be charged storage fees. Only your standard commission fee will be applied when an item is ultimately sold. Additionally, earnings will be paid out as soon as your consigned item has sold. You can view your order earnings at any time within the alias app.

If you would like your consigned item returned, you can initiate a return within the alias app as long as the item has not yet sold. If you opt to have an item returned to the address listed in your alias account, you will be charged the Retrieval Fee.

For information concerning the handling and care of consigned items, please refer to the FAQ section entitled "What happens if I decide to consign an item?".

How are items deemed eligible for "drop off to consign"?

Items will be available for drop off to consign based on their current popularity. Approximately 2,000 product SKUs at any one time will be eligible for consignment. As the popularity of items consistently varies, an item’s eligibility for consignment cannot be guaranteed and may change from time to time.

Additionally, for an item to be eligible for drop off to consign, the item must be new and in its original, undamaged box.

How does "drop off to consign" differ from "alias drop-off"?

While both drop off to consign and alias drop-off are available exclusively to sellers in select locations, any listed item may be eligible for alias drop-off whereas only specific product SKUs are eligible for drop off to consign.

Additionally, alias drop-off enables sellers to drop off an item for verification after it has sold. Whereas drop off to consign provides eligible sellers the option to have their items verified and authenticated prior to their listing being made active on alias. Once a drop off to consign item has been verified and listed, it can be shipped directly to the buyer from an alias facility.

What does it mean if my item is listed as "Instant"?

Items that are labeled "Instant" on GOAT are pre-verified by our team of specialists and may ship directly from our facilities to the buyer. If you opt to utilize either alias drop off to consign, following a successful authentication, your items may be listed as "Instant". "Instant" items can be shipped out the same day if ordered by 11:00 AM PT (M-F, excluding holidays), or the next business day if ordered after 11:00 AM PT.

Additionally, items listed as "Instant" may be subject to an 8% priority processing fee. This fee is covered by the buyer and allows us to store, maintain, and provide priority processing for orders that ship via GOAT "Instant". 

Should the 8% fee be applied to your item’s price, alias would retain all priority processing proceeds.

The priority processing fee does not impact your item earnings nor does it affect your commission fee.

Are apparel items eligible for consignment with alias?

At this time, only sneaker items are eligible for drop off to consign.

Linking Your Accounts

Linking alias to your GOAT account

Linking alias to your GOAT account ensures a fast and easy way to set up and manage your preexisting GOAT profile. By linking your two accounts, you will continue to have access to all of GOAT’s selling channels while updating your selling platform to contain data-driven insights, sales trends and so much more.

When linking your two accounts, you will sync the following information:

  • Listings - active and inactive

  • Orders - current orders and order history

  • Credit balance (earnings)

  • Seller score

  • Return address

Issues with Orders or Authenticity

I accidentally sent items unrelated to my order. Can I get them back?

Please contact us if you believe you have accidentally sent items unrelated to your order.

alias has no liability for any unrelated items that were included in your order.

What happens if my items are deemed inauthentic?

In the event we find your item to be inauthentic or unsellable, the following may occur:

  • The buyer will be refunded the full amount they paid for the item.

  • Your item will be shipped back to the return address indicated on your alias profile, except as otherwise set forth below.

  • We will charge you the Retrieval Fee (as described above under "Will I be charged for anything?"). If we cannot charge your account or any of your payment methods for such costs and you do not provide an alternate payment method within 14 days of receiving notice that we cannot charge the payment methods on file, we will dispose of the item at our reasonable discretion.

For Ship-to-Verify and alias Drop Off orders, you will not be paid out any amount for this transaction.

For Direct to Buyer orders, any amounts previously paid out will be recouped or charged against your account.

For Drop Off to Consign orders, your item will automatically be shipped back to the address listed in your alias account and you will be charged the Retrieval Fee.

What happens if there are issues with my items?

Direct to Buyer items

If you send an apparel or accessory item to a buyer that generally matches the description you provided, but certain issues with the item are discovered by the buyer after delivery (e.g., missing accessories, scuff marks, stains, etc.), the buyer may return the item for a refund. We will then notify you and the item may be sent back to you. You will be charged the Retrieval Fee and any amounts previously paid out for this transaction will be recouped or charged against your account (as described above under "Will I be charged for anything?").

Apparel and accessories

If you send an apparel or accessory item to us that generally matches the description you provided, but certain issues with the item are discovered during the authentication process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and the item will be sent back. You will be charged the Retrieval Fee.

For Ship-to-Verify items, you will not be paid out and for Direct to Buyer items, any amounts previously paid out will be recouped or charged against your account (as described above below under "Will I be charged for anything?").

Sneakers

If you send a sneaker item to us that generally matches the description you provided, but certain issues with the item are discovered during the authentication process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and ask you for a discounted listing price to be offered to the item’s buyer.

If you provide a discounted listing price that is accepted by the buyer, your earnings will be reduced by an amount equal to the difference between the discounted listing price and the original listing price. If the buyer rejects the proposed discount, the item will be sent back to you.

In certain circumstances, you may have the option to have the item consigned on your behalf with us, instead of having the item sent back to you.

If you do not respond within 48 hours of receiving notice of the found issue(s), we may set a discounted listing price for the item at our reasonable discretion (up to 5% off of your original listing price). If that discounted listing price is accepted by the buyer, we may, in our sole discretion, deduct the difference between the discounted listing price and the original listing price from your earnings. In addition, if you do not respond within 14 days of receiving notice of the found issue(s), we may send the item back to you (at your cost) or you may have the option to have the item consigned on your behalf with us.

Drop Off to Consign Items

Sneakers

If, after you have dropped off a drop off to consign item with alias, our team of specialists finds your item to be inauthentic, pre-worn, missing accessories, or in an unsuitable box, among other issues, we will notify you and the item will be shipped back to you at the address listed in your alias account. You will be charged the Retrieval Fee.

Drop off to consign items that are deemed ineligible for resale by our specialists will not have the option to be consigned with alias.

What happens if my items do not match the description I provided?

Ship-to-Verify items

If you ship an item that does not match the description you provided (e.g., wrong size, different SKU or condition), we will notify you and the item will be sent back to you. You will be charged the Retrieval Fee and you will not be paid out.

In certain circumstances, you may have the option to have the item consigned on your behalf, instead of having the item sent back to you.

Direct to Buyer items

If you send an item directly to a buyer that does not match the description you provided (e.g., wrong size, different condition), we will notify you and the item will be sent back to you. You will be charged the Retrieval Fee and any amounts previously paid out will be recouped or charged against your account (as described above under "Will I be charged for anything?"). In certain circumstances, you may have the option to have the item consigned on your behalf with us, as described below under "What happens if I am asked if I want an item sent back to me or consigned on my behalf?", instead of having the item sent back to you.

Drop off to consign items

If you drop off an item that does not match the description you provided (e.g., wrong size, different SKU or condition, etc.), we will notify you and the item will be shipped back to you at the address listed in your alias account. You will be charged the Retrieval Fee.

You will not be given the option to have the item consigned on your behalf instead of having the item shipped back to you.

What happens if I am asked if I want an item sent back to me or consigned on my behalf?

If you ship an item to us or a buyer that does not match its description, or if you send an item to us or a buyer that generally matches its description, but certain issues with the item are discovered during the authentication process or after delivery and the proposed discount is rejected, we will notify you and the item will be sent back to you. You may also have the option to have the item consigned on your behalf with us.

If the item is sent back to you, you will be charged the Retrieval Fee. Please note that shipping costs may vary based on the weight, location and value of the sneaker. These costs include shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress. If you choose to consign the item with us, we may activate the listing at 10% above the lowest price of the same item based on SKU and size. If no lowest price exists, we may set a price at our reasonable discretion. You may change the listing price at any time within the app.

If you do not respond within 14 days of receiving notice of your option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the Retrieval Fee, we may consign the item on your behalf and activate the listing at the listing price referenced in the paragraph above. You may change the listing price at any time in the alias app.

What happens if I am an international seller and an item is sent back to me?

If you are an international seller and an item is sent back to you, we will declare the price of your item for customs purposes and mark the item as returned merchandise. You will be responsible for any applicable import duties and taxes that are imposed by the country of your residence.

What happens if I decide to consign an item?

If you choose to utilize either alias drop-off or drop off to consign, the following terms and conditions will apply to your consigned item:

  • You hereby grant to us the right to list and effect the sale of the item according to these consignment terms and conditions.

  • You may change the listing price at any time within the alias app.

  • At all times prior to the sale of the item, title and ownership of the item will remain in your name, provided that we have full authority to effect the sale of the item in accordance with these consignment terms and conditions.

  • If the item sells, you will be paid for the sold item in accordance with our Seller Policy and our Fee Policy.

  • We will endeavor to use reasonable care in the handling and storage of the item, using not less than the same degree of care which we utilize with respect to our own items of a similar nature. However, in the event that the item is lost or stolen, or is damaged or destroyed by fire, flood, customer handling or other causes beyond our reasonable control, or experiences normal aging, then, except to the extent of any insurance proceeds that we actually collect in respect of the item, the risk of loss remains with you, and we assume no responsibility or obligation to make any payment or reimbursement in respect of any such loss, damage, or aging, or for any special or consequential damages. We make no assurance that our insurance will provide coverage for your item(s) or as to the amount which any insurer may pay in respect of any casualty relating to your item(s).

  • You may request to withdraw your item(s) from consignment at any time through the alias app and paying the Retrieval Fee. Please note that shipping costs may vary based on the weight, location and value of the sneaker. These costs are included in the Retrieval Fee. Once the Retrieval Fee is paid, we will send you the tracking information so you can follow the shipping progress.

  • If you choose to consign the item with us, we may activate the listing at 10% above the lowest price of the same item based on SKU and size available on alias or any of our affiliates' platforms. If no lowest price exists, we may set a price at our reasonable discretion. You may change the listing price at any time within the alias app.

  • If you do not respond within 14 days of receiving notice of the option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the Retrieval Fee, we may consign the item on your behalf and activate the listing at the listing price referenced in the paragraph above.

  • We reserve the right to charge a storage fee for each item consigned with us, which will be charged to your payment method on file from time to time. If we decide to charge such a storage fee, we will provide you with advance notice of such storage fee through the alias app or website and give you an opportunity to withdraw your items from consignment prior to the date such storage fee is first assessed. You will be charged the Retrieval Fee if you decide to withdraw any of your items.

What is the "Retrieval Fee"?

If you would like to withdraw an item from consignment, alias will ship such items to you at the address listed in your alias account and may charge you a retrieval fee (the "Retrieval Fee"). If you initially shipped such items to alias, the Retrieval Fee will cover the prepaid shipping label provided by alias for the initial shipment of such items to alias as well as the shipping costs incurred by alias to ship such items back to you.

Account and Access

Why can’t I list or sell items yet?

We appreciate your interest in selling on alias. Occasionally, we need to further review applications to sell or require additional information from you before you are approved to sell.

We may also decline your application to sell at our sole discretion.

Why am I not able to consign my items?

At this time, drop off to consign is only available for select items and sellers in select locations. If you are a seller whose address listed in the alias app is within a 50 mile radius of Flight Club Los Angeles, Flight Club New York, or Flight Club Miami, drop off to consign may be available to you.

If you meet the above criteria and drop off to consign is still unavailable, the items you plan to sell might not be eligible for consignment. You can find which items are eligible for consignment in the FAQ section "How are items deemed eligible for consignment?".

Can I share a seller account?

Users may not buy, sell, transfer or share seller accounts. Users who are found to be engaging in such activity may be suspended from selling.

Can I create more than one seller account?

Each user is only allowed to create one seller account. Users who are found to have created more than one seller account may be suspended from selling.

Why was my seller account suspended?

We suspend sellers who/whose (among other things):

  • repeatedly attempt to sell inauthentic items;

  • have more than one seller account;

  • have seller scores below 50; or

  • payment methods cannot be charged for costs owed to us.

Additionally, any account may be suspended at our reasonable discretion.

If you feel as though your seller account was canceled or suspended by mistake, please contact us.

If my ability to sell directly to buyers is revoked, can it be reinstated?

We take shipping directly to buyers very seriously. In the event a seller cancels multiple orders, ships incorrect items, sells items deemed inauthentic or consistently receives poor buyer reviews, it is our responsibility to intervene and potentially suspend your ability to sell directly to buyers.

Though you may be restricted from selling your items directly to buyers, you can still sell using the Ship-to-Verify method.

How do I deactivate my account?

Simply contact us and we will deactivate your account for you.

EU/UK Marketplace Laws

What are the EU/UK marketplace laws?

EU and UK marketplace laws require marketplaces to be the "deemed supplier" when facilitating certain cross-border "business to consumer" (B2C) transactions of third-party sellers. Marketplaces are classified as an undisclosed agency for VAT purposes in both the EU and UK since they act as an intermediary between buyers and sellers. For certain transactions, GOAT Group is deemed the supplier of goods to the buyer and is responsible for collecting, reporting, and remitting VAT to the relevant tax authorities for all applicable purchases made by an EU or UK buyer. In addition, GOAT Group is also responsible for facilitating purchases for non-VAT registered sellers and VAT-registered sellers under a "buy/sell" model.

What is the "buy/sell" model under EU and UK marketplace laws?

For marketplaces operating as an undisclosed agency in the UK and EU, there is now a two-stage VAT transaction where, if an EU/UK seller’s item is sold on alias (i) the EU/UK seller sells such item to GOAT Group first and the EU/UK seller may be responsible for collecting, reporting and remitting VAT for this transaction (if they are VAT registered and depending on their location), then (ii) GOAT Group sells the items to the ultimate buyer and GOAT Group will collect, report and remit VAT for this transaction, subject to certain exceptions (i.e., if the buyer is VAT exempt).

How does UK Brexit affect EU/UK buyers and sellers?

Due to Brexit and the United Kingdom’s departure from the European Union, sales between UK and EU regions are no longer considered intra-community and are now considered imports and exports. In addition to import VAT, sales made between the EU and UK will have additional charges such as customs duties and courier charges.

For example, due to Brexit, a transaction between an EU buyer who purchases an item from a UK seller will now be considered an export from the UK and an import into the EU. Due to the buy/sell model, a UK seller is deemed to be selling to GOAT Group first (instead of the ultimate EU buyer) and certain VAT-registered sellers depending on their location will be required to include VAT in their listing prices. Since GOAT Group is ultimately selling the item to the EU buyer, GOAT Group will charge the EU buyer import VAT, duties, and other applicable fees at checkout.

Another example: a transaction between a UK buyer who purchases an item from an EU seller will now be considered an export from the EU and an import into the UK. Due to the buy/sell model, an EU seller is deemed to be selling to GOAT Group first (instead of the ultimate UK buyer) and VAT-registered sellers will either be zero-rated or required to include VAT in their listing prices. Since GOAT Group is ultimately selling the item to the UK buyer, GOAT Group will charge the UK buyer import VAT, duties and other applicable fees at checkout.

As a VAT-registered seller in the EU/UK, how do I sell on alias?

As a VAT-registered seller, your sales on alias will be treated as a “business to business” (B2B) transaction where GOAT Group is the purchaser under the “buy/sell model.” In order to be recognized as a VAT-registered seller and to receive instructions on how to properly invoice GOAT Group for B2B transactions, please reach out to [email protected] for more guidance.

Depending on your location, your transactions will either be recognized as a (i) zero-rated sale for intra-community sales, or (ii) VAT-inclusive listing price for you to properly report and remit on your returns. GOAT Group is not responsible for collecting, remitting, and reporting VAT charged to us by VAT-registered sellers.

GOAT Group’s responsibilities are solely limited to (i) collecting, reporting and remitting VAT to relevant tax authorities that have been collected from the ultimate buyer (subject to certain exceptions), (ii) paying VAT for any applicable purchases from VAT-registered sellers under the buy/sale model (i.e., as included in the listing price by VAT-registered sellers), and (iii) providing necessary information to applicable VAT-registered sellers to support zero-rated sales.

alias does not provide tax advice and you should consult with a tax professional if you have any further questions.

As a non VAT-registered seller in the EU/UK, how do I sell on alias?

As a non VAT-registered seller, GOAT Group’s compliance under the EU/UK marketplace laws should not affect you, as no changes are needed in your listing process. GOAT Group will be responsible for collecting proper VAT from buyers and reporting it to relevant tax authorities. However, please be advised that you should self-assess and monitor your turnover to ensure VAT compliance. Note that alias does not provide tax advice and you should consult with a tax professional.

When do I need to be VAT-registered in the EU/UK?

Each EU country has a specific turnover threshold, or amount of sales in a period of time, that requires VAT registration. Please consult with a tax professional to determine whether you meet these requirements as alias does not provide tax advice nor does it assist sellers in determining their VAT registration status. Please refer to the following link for more information: EU VAT Registration Thresholds and consult with a tax professional for more information.

In the UK, VAT registration is required once you exceed £85,000 in taxable turnover, which consists of the total of everything sold that is not VAT exempt. GOAT Group does not provide tax advice nor does it assist sellers in determining their VAT registration status. Please refer to the following link for more information: UK VAT Registration Threshold and consult with a tax professional for more information.

COVID-19 - Impact on Sellers

While most sales orders are shipping on time, due to courier delays, COVID-19 and government restrictions in your area, your sales order may experience shipping delays. This may affect the time it takes for your item to arrive at one of our facilities, which, in turn, affects when you will be paid out for your item.

Could my package be sent to/from a different facility or by a different courier than I'm used to seeing?

Yes. To get orders to customers as quickly as possible, we may be making adjustments to our general business operations.

What if I'm a seller and my local UPS location is closed?

You can contact UPS and schedule a pick-up for your package.

For items shipped directly to the buyer, the prepaid shipping label may be from UPS, USPS, FedEx, or DHL, among other couriers.

Are you still accepting drop-offs?

Yes, if you are eligible for alias drop-off. you may schedule a drop-off appointment at one of our alias drop-off locations in New York, Los Angeles and Miami.

My listings were paused due to updates in my area. How can I relist?

At the moment, you will not be able to relist items, activate any existing listings, or create new listings. This is for the safety of our sellers as well as to prevent invalid listings from being shown to buyers.

We will reach out via email if and when anything changes.

I'm prohibited from leaving my home, but I recently sold something and need to cancel. Will I be penalized?

If we placed your account on "Vacation Mode" and you need to cancel, you will not receive any negative score adjustments or commission increases.

If you are currently unable to leave your home and ship sold items, we recommend you place yourself on "Vacation Mode" as soon as possible in order to prevent possible penalties to your account.

Why are my listings not active?

Your listings may currently be inactive because we have placed your account on "Vacation Mode."

When will things go back to normal?

We are watching the conditions in your area closely. When we are ready to re-enable sellers to list, we will let you know as soon as possible.

Why can't I turn "Vacation Mode" off?

This is due to extenuating circumstances in your area. During this time you will be unable to turn off "Vacation Mode."

How can I adjust the price before "Vacation Mode" is turned off?

We will notify you prior to removing "Vacation Mode," and provide instructions on how to adjust prices before any listing(s) goes live.

When will you issue a 1099-K?

A 1099-K is issued by payment processors typically one month after the close of the calendar year to individuals/entities that have met the current IRS sales and/or transaction thresholds.

Will I receive a 1099-K?

A seller may receive a 1099-K when certain sales and transaction thresholds through third-party settlement organizations (e.g., PayPal, Dwolla, etc.) are met. If you are not based in the United States, do not cash out in USD, or do not meet the threshold requirements set forth below, you may not receive a 1099-K.

Our third-party settlement organizations will mail out a 1099-K to you if your gross total reportable transactions exceed $600 USD for the calendar year. Please note this threshold is a change from prior years.

Effective January 1, 2022, new IRS regulations have significantly changed the reporting thresholds for third-party settlement organizations associated with Form 1099-K from $20,000 USD gross payments and 200 transactions in a calendar year to a threshold of $600 USD in aggregate payments with no minimum transaction requirement.