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Seller Policy

Effective Date: November 4, 2021 through November 16, 2022

ACCOUNT REGISTRATION

You can create a seller account on alias in one of two ways: by registering and creating a new account through the alias app or by linking your pre-existing GOAT account to alias.

If you have a pre-existing account with GOAT, you can choose to link your GOAT account to import your orders, listings and other profile attributes into alias. Any cash balance in your GOAT account will also be imported and can be cashed out pursuant to the provisions below. Promo credits, which cannot be cashed out, will not be imported from GOAT into alias.

If you do not have a GOAT account, we encourage you to become a seller by signing up on the alias app and filling out the required information. In certain circumstances, we may need to further review your application or obtain additional personal information before you are approved to sell on alias. We may also decline your application to sell at our sole discretion.

Each user is only allowed to create one seller account. Users who are found to have created more than one seller account may be suspended from selling.

Users may not buy, sell, transfer or share seller accounts. Users who are found to be engaging in any such activity may be suspended from selling.

We suspend sellers who/whose (among other things):

  • repeatedly attempt to sell inauthentic items;

  • have more than one seller account;

  • have seller scores below 50;

  • payment methods cannot be charged for costs owed to us (as described below under "Charges"); and

  • at our sole and reasonable discretion.

If you feel as though your seller account was canceled or suspended by mistake, please contact us.

SELLER VERIFICATION

It is our mission to create a safe and trusted marketplace for our community of buyers and sellers. In order to do so, federal and state laws require us to obtain each seller's full name and home address. This information will only need to be entered once and should be written as it appears on a government-issued identification, such as a driver's license or passport.

By submitting your information, you agree to our Terms of Use and acknowledge our Privacy Policy, which describes how we collect and use your personal information.

If you have any questions, please contact us.

LISTINGS

After your account is approved for selling, you can use the alias app to list your items.

To list an item, first look up your item in the alias search bar. Next, enter the requested information about the item and, if prompted, take the required photos. Sellers listing items that are used or new with defects will be required to take photos. Sellers listing new items without defects will not be required to take photos.

If you are required to take photos, we ask that you use clear photos that aptly follow our guidelines listed below. The photos you upload must be of the item(s) in your possession that you intend to sell and ship or drop off.

Any item issues such as damage, discoloration, or flaws should be clearly photographed.

PHOTO GUIDELINES:

  • Items must be shown in a full, clear view.

  • Items must be fully visible within the frame of the photo.

  • Photos should be taken in bright lighting conditions, such as under direct sunlight.

  • Item details (e.g., SKU, size, etc.) must be fully legible in the box or tag photo.

  • Make sure no other objects, distracting patterns or extraneous items are in the photo with the items you intend on selling.

  • No personal information should be visible in your photos.

Once your item is listed, you may use the alias app to edit a listing, including its size, condition, price, and photos.

If an item you have listed on alias sells, first confirm the order in the alias app, then ship the item using the prepaid shipping label. Or, depending on your eligibility, you can drop it off at a participating alias drop-off location.

If you choose to ship your item, we will send you a prepaid shipping label for your order. Each shipping label has a tracking number connected to the order for both us and the buyer to track the item.

Remember, items must be shipped in the same condition in which they were originally listed. If the condition changes due to damage or wear, you should cancel your order.

And while we strongly deter our sellers from canceling orders, if you must cancel you may do so in the alias app.

Please note: multiple cancelations on orders will lead to account suspension and/or deductions from your seller score.

SHIPPING

SHIP-TO-VERIFY ITEMS

Each Ship-to-Verify item sold on alias must be authenticated and verified by our specialists. To ship the item to us for authentication, please use the prepaid shipping label that was sent via email after your sale was confirmed in the alias app. If your item is an apparel or accessory item, we will also email you a packing slip to be included in the package.

Please use the prepaid shipping label to avoid any tracking errors and delays with earnings. If you do not use the prepaid shipping label provided by us, we will not be liable for any lost, missing or damaged items.

DIRECT TO BUYER ITEMS

For Direct to Buyer items, you do not need to send your item to us first to be authenticated. These items will, instead, be shipped directly to the address of the buyer. After you confirm the sale of your item, we will provide you with a prepaid shipping label to be used to ship your item.

For more information on your additional obligations with respect to Direct to Buyer transactions, please visit our Privacy Policy.

ALL ITEMS

Once you receive the prepaid shipping label for either your Ship-to-Verify or Direct to Buyer order, please follow the instructions below:

  • Package each item in its original packaging (if available) and then place it in a sufficiently sized cardboard box or polybag. Include bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the item’s original packaging.

  • If you are not shipping your sold apparel or accessory item directly to the buyer, please include the packing slip we have provided in the shipping box. If you are shipping your item directly to the buyer, please take a photo of the item and its packaging through the camera feature on the alias app.

  • Ship each individual sale made on alias separately (i.e., one item per cardboard box or polybag per prepaid shipping label) and be sure to use the prepaid shipping label that corresponds to that specific sale. This will ensure that your transaction is properly processed without delay. You will receive one prepaid shipping label for each item you sell on alias. If you do not use the prepaid shipping label provided by alias, alias will not be liable for any lost, missing, or damaged items.

  • If you include additional items or sneakers (even if they are listed but not sold under your account) or anything else in a shipping container other than the item corresponding to the prepaid shipping label, points may be deducted from your seller score and you may be suspended from selling on alias. We are not liable for any items or sneakers that you include in the shipping container other than the items that correspond to the shipping label.

  • If you are reusing a container to ship your items, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays.

  • Drop the package off with the courier listed on the prepaid shipping label within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of your sale. To ensure that your transaction is properly processed, make sure to follow the instructions we provide to you when we send you the prepaid shipping label regarding where your package may be dropped off. alias will not be liable for packages that are tendered to the applicable courier via onsite pickup or third-party access points (e.g., Staples, CVS Pharmacy, UPS Access Point Drop-off Lockers, etc.). Please note that Staples and other third-party mail ship service centers no longer update tracking while scanning packages. Please drop off packages at the courier’s designated store to ensure tracking is updated on time.

  • Once the package is dropped off and scanned by the courier, mark the order as "dropped off" in the alias app. Please retain a copy of your drop-off receipt until your package is scanned as received at an alias facility or by the buyer. alias will not be liable for any lost, missing, or damaged items that do not leave the drop-off location according to the tracking number.

In the event the tracking number on the prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you must reach out to the applicable courier to retrieve the package. If your package does not show movement within 72 hours of the drop-off date, the corresponding order will automatically be canceled. If you cannot retrieve the package from the courier, you must provide a drop-off receipt showing the original drop-off date to alias for alias to consider whether it will initiate a missing package investigation with the courier. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements.

You must ship from a location within the country/region referenced in your return address. For example, if your return address is located within the US, your package needs to come from the US. Your package cannot come from Canada or any other country/region besides the US if your return address is located within the US. Otherwise, we are not liable for any imposed customs fees or lost or damaged items.

If your sale is not confirmed within 24 hours or shipped within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed, it will be automatically canceled. If your items are delivered to an alias facility after the order has been canceled, you may have the option to have the items sent back to you or consigned on your behalf by alias (consignment is currently only available for certain items). If you choose to have the items sent back to you, we will charge you for the shipping costs back to you. If you choose to consign the items, we will consign the items on your behalf, as described below under "Consigned Items."

Items returned to the seller for whatever reason will only be sent to the return address indicated on your alias profile at the time we process your return.

We are not responsible for items that are not shipped in compliance with the guidelines set forth above.

AUTHENTICATION

Once your items have been authenticated and verified, we will ship the items to the buyer.

If you send an item to us that we deem inauthentic or unsellable at our sole and reasonable discretion:

  • The buyer will be refunded the full amount they paid for the item.

  • Your item will automatically be shipped back to the return address indicated on your alias profile.

  • We will charge you for the cost of shipping the item back to you (as described below under "Charges"). If we cannot charge your payment methods for such cost and you do not provide an alternate payment method within 14 days of receiving notice that we cannot charge your payment methods, we will dispose of the item in our reasonable discretion.

VERIFICATION

APPAREL AND ACCESSORIES

If you send an apparel or accessory item to us that generally matches the description you provided, but certain issues with the item are discovered during the authentication process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and the item will be sent back to you. You will be charged for the cost of shipping the item back to you (as described below under "Charges").

SNEAKERS

If you send a sneaker item to us that generally matches the description you provided, but certain issues with the item are discovered during the authentication process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and ask you for a discounted listing price for the item to be offered to the buyer of such item:

  • If you provide a discounted listing price that is accepted by the buyer, your earnings will be reduced by an amount equal to the difference between the discounted listing price and the original listing price.

  • If the buyer rejects the proposed discount, the item will be sent back to you. In certain circumstances, you may have the option to have the item consigned on your behalf with us, as described in more detail below, instead of having the item sent back to you.

  • If you do not respond within 48 hours of receiving notice of the issue(s) with the item you are selling and asking for a discounted listing price, we may set a discounted listing price for the item at our reasonable discretion (up to 5% off of your original listing price) and offer that discounted listing price to the buyer. If that discounted listing price is accepted by the buyer, we may, at our sole discretion, deduct the difference between the discounted listing price and the original listing price from your earnings. In addition, if you do not respond within 14 days of receiving notice of the issue(s) with the item you are selling and asking for a discounted listing price, we will notify you and the item will be sent back to you.

  • If you send an item to us that does not match the description you provided (e.g., wrong size, different SKU or condition), or if you send an item to us that generally matches the description you provided, but certain issues with the item are discovered during the authentication process and the buyer rejects the proposed discounted listing price for the item, we will notify you and the item will be sent back to you. If the item is sent back to you, you will be charged for the cost of shipping the item back to you (as described below under "Charges"). Please note that shipping costs may vary based on the weight, location and value of the sneaker. These costs include shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress.

In certain circumstances, you may have the option to have the item consigned on your behalf with us instead of having the item sent back to you. If you choose to consign the item with us, we will consign the item pursuant to the terms under "Consigned Items" below.

If you do not respond within 14 days of receiving notice of your option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the cost of return shipping, we will consign the item on your behalf.

FOR INTERNATIONAL SELLERS

If an item is sent back to you, we will declare the price of your item for customs purposes and mark the item as return merchandise. You will be responsible for any applicable customs duties and taxes that are imposed by the country of your residence.

CONSIGNED ITEMS

If you consign an item with us, the following terms and conditions will apply to your consignment:

  • You hereby grant to us the right to list and effect the sale of the item according to these consignment terms and conditions.

  • You may change the listing price at any time within the alias app.

  • At all times prior to the sale of the item, title and ownership of the item will remain in your name, provided that we have full authority to effect the sale of the item in accordance with these consignment terms and conditions.

  • If the item sells, you will be paid for the sold item in accordance with this Seller Policy and our Fee Policy.

  • We will endeavor to use reasonable care in the handling and storage of the item, using not less than the same degree of care which we utilize with respect to our own items of a similar nature. However, in the event that the item is lost or stolen, or is damaged or destroyed by fire, flood, customer handling or other causes beyond our reasonable control, or experiences normal aging, then, except to the extent of any insurance proceeds that we actually collect in respect of the item, the risk of loss remains with you, and we assume no responsibility or obligation to make any payment or reimbursement in respect of any such loss, damage, or aging, or for any special or consequential damages. We make no assurance that our insurance will provide coverage for the item or as to the amount which any insurer may pay in respect of any casualty relating to the item.

  • You may request to remove the item from consignment at any time by first contacting us and then paying the cost of return shipping back to you. Please note that shipping costs may vary based on the weight, location and value of the sneaker. These costs include shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress.

  • If you choose to consign the item with us, we may activate the listing at 10% above the lowest price of the same item based on SKU and size. If no lowest price exists, we may set a price at our reasonable discretion. You may change the listing price at any time within the app.

  • If you do not respond within 14 days of receiving notice of your option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the cost of return shipping, we may consign the item on your behalf and activate the listing at the listing price referenced in the paragraph above.

  • We reserve the right to charge a storage fee for each item consigned with us, which will be charged to your payment method on file from time to time. If we decide to charge such a storage fee, we will provide you with advance notice of such storage fee through the alias app or website and give you an opportunity to remove items from consignment prior to the date such storage fee is first assessed.

FEES

The fees we charge for selling through alias are described in our Fee Policy.

CHARGES

To sell through alias, you must have a valid payment method on file with us. Acceptable payment methods are valid credit cards under your name that will not expire within the next month. Prepaid debit cards are not acceptable payment methods.

By adding your payment method to your seller account, you are authorizing us to charge your payment method in the circumstances described below.

As a seller on alias, you may be charged for certain costs and amounts under the following circumstances:

  • If we charge a storage fee for consigned items (as described above under "Consigned Items"), you may be charged for the storage fees applicable to your consigned items.

  • If you elect to have an item that has been consigned with us shipped back to you (as described above under "Consigned Items"), you will be charged for the cost of shipping the item back to you.

  • If your item is rejected during the authentication or verification process and the item is shipped back to you (as described above under "Authentication" and "Verification"), you will be charged for the cost of shipping the item back to you.

  • If an issue with one of your items is discovered during the verification process and a discounted listing price for the item is accepted by the buyer (as described above under "Verification"), you may be charged the amount of the difference between the discounted listing price and the original listing price for the item.

  • We will first attempt to charge you for such amounts by deducting such amounts from your seller account balance. If your seller account does not have sufficient funds to cover such amounts, your payment method on file will be charged. If we attempt to charge your payment method and your payment method fails, we will delete that card from your profile, and we will attempt to charge your other payment methods on file with us for such amounts.

If your seller account does not have sufficient funds to cover such amounts and none of your payment methods on file can be charged for such amounts, your seller account may be suspended.

PAYOUT AND CASHING OUT

Your earnings will be added to your seller account as soon as your items have been authenticated and verified. For items that have been consigned with us, your earnings will be added to your seller account for cash out as soon as such consigned items have sold.

When selling items directly to buyers, your earnings will be deposited into your seller account within 3 days of your sold item being delivered to the buyer.

CASHING OUT

You have two options to cash out your earnings. You can either have your funds deposited to your bank account through ACH direct deposit or you can have your funds deposited to your PayPal account. There is a 2.9% fee for all cash outs.

During promotional campaigns (e.g. free ACH direct deposits), we may elect to reduce the cost of the cash-out fee or waive it altogether. Sellers may withdraw funds from their seller account if their total earnings exceed $10.00 USD.

To withdraw funds from your seller account, you will need to provide the required information for withdrawals through the alias app or website. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR WITHDRAWALS.

Once your cash-out method has been approved, the funds will be deposited to your bank account or PayPal account, as applicable. Please allow your financial institution 3-5 business days to fully process the transaction. Business days are Monday - Friday, excluding holidays. If you cash out after business hours, the first day would be the following business day.

In order to have your funds deposited to your bank account through ACH direct deposit, you must open a "White Label" account provided by Dwolla, Inc. ("Dwolla") and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in the Dwolla account are held by Dwolla's financial institution partners as set out in the Dwolla Terms of Service. You authorize us to share your identity and account data with Dwolla for the purposes of opening and supporting your Dwolla account, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla account through the alias app or website, and Dwolla account notifications will be sent by us, not Dwolla. We will provide customer support for your Dwolla account activity.

Visit our Support page for contact details.

DROP-OFF

Drop-off with alias is an option available to eligible sellers only at select locations. Items that are to be shipped directly to buyers are not eligible for alias drop-off.

If you are a seller with a return address in your alias profile that is close to Flight Club Los Angeles, Flight Club New York, or Flight Club Miami, you may be eligible to participate in alias drop-off. If you are eligible to participate in alias drop-off, after you confirm a sale, you will be shown the option to either generate a prepaid shipping label or drop your items off at a Flight Club location near you. If this option does not automatically show up, you may not be eligible for alias drop-off.

If, after you confirm a sale, you choose to drop off your items at a Flight Club location near you, you will be asked to confirm that you can drop off your items within 72 hours at Flight Club between one of the following time frames:

  • Flight Club New York: Monday - Sunday 11AM - 5PM ET

    Closed on Thanksgiving, Christmas and New Year’s Day

    Nov 26 - Jan 8

    11AM - 6PM ET

  • Flight Club Miami: Monday - Saturday 11AM - 7PM ET, Sunday 12PM - 6PM ET

    Closed on Thanksgiving and Christmas

    Nov 26 - Jan 8

    • Monday - Saturday 11AM - 8PM ET
    • Sunday 12PM - 6PM ET
    • New Year’s Day 12PM - 6PM ET
  • alias Los Angeles: Monday - Sunday 11AM - 5PM PT

    Closed on Thanksgiving, Christmas and New Year’s Day

    Nov 27 - Jan 8

    • Monday - Friday 10AM - 5PM PT
    • Saturday 11AM - 6PM PT
    • Sunday 11AM - 5PM PT

If you cannot drop off your items during those times, please choose the option to ship your items to us using a prepaid shipping label instead. If you need directions to a Flight Club location, select "Get Directions" on the confirmation page of your drop-off.

Once you have arrived at the relevant Flight Club Location, let a Flight Club associate know you are there to drop off your items and show them your seller ID QR code from the alias app. Once a Flight Club associate has confirmed your seller ID, they will accept your items and send them to our facility for verification by our specialists.

Your earnings will be added to your seller account as soon as your items have been authenticated and verified. The order pages for the items you drop off will update to confirm when your items have been dropped off, delivered to our facility, and authenticated.

If your items are not dropped off at the relevant Flight Club location within 72 hours from your confirmation of the order, your sale will be canceled and your seller account will be reviewed and potentially penalized.

SELLER SCORES

Each seller has a seller score that reflects their selling history.

New sellers begin with a seller score of 90. For each successful sale, 2 points will be added to the seller score. For each seller cancelation, 10 points will be deducted from the seller score.

Sellers who have a seller score below 50 may be suspended from selling on alias.