FAQ

This FAQ is effective from March 11, 2024. 

 

General Questions

What is alias?

alias is the official selling app of GOAT and Flight Club. Designed exclusively for sellers, alias turns your sneakers, apparel and accessories into earnings. Access a vast audience of potential buyers, data-driven pricing insights, the trusted support that you've come to expect from GOAT Group and more. Only on alias.

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How do I submit items for sale on alias?

You can submit items for sale on alias by first downloading the app and then either creating a new account or linking your current GOAT profile. We recommend you link your GOAT seller account, if applicable, as it allows you to sync your pre-existing personal details, addresses, listings and orders without any further action.

Where will my items be listed for sale?

Your items will be listed across both GOAT and Flight Club's platforms giving you access to over 50 million potential buyers in 170 countries. We will continuously work to ensure your items are getting exposure to an ever-increasing and diverse audience.

How can I contact alias if I need help?

We’re always here to help. You can contact us 24/7 by submitting a support request that will be reviewed by a member of our team.

Selling on alias

How do I submit items for sale on alias?

After your account is approved, you can easily use the alias app to submit your items for sale. Start by searching for the product you’d like to submit, enter the requested item information and, if prompted, take the required photos.

Sellers submitting items that are used or new with defects will always be required to take photos.

Sellers submitting new items without any defects are not required to take photos.

How does the data on alias differ from that on GOAT?

The alias app aims to help sellers maximize their earnings by providing timely and accurate data. Because of this, there are a few different reasons why you may see data differences between GOAT and alias:

  • Items you make available for sale are listed on the GOAT network and may sell on channels other than just GOAT.

  • alias data is optimized for lower latency than GOAT data and therefore is updated faster and more frequently.

  • alias last sale data represents the original transaction price, excluding any discounts offered after the transaction.

 

What pricing data can I find on alias?

When selling on alias, you have access to a variety of pricing data that provides general guidelines to help you price your items more effectively. This data is regularly pulled from historical sales data, market insights and other global and regional sources. The data points provided on alias include High Demand, Global Indicator and Lowest Price, as described further below.

Please note that each data point has both a “With You” price as well as a “Consigned” price. “With You” is specific to Ship-to-Verify items that are first sent to one of our facilities to be verified before being shipped to the buyer while “Consigned” is representative of items that are currently in consignment. 

The “With You” and “Consigned” prices can differ as consigned items may be listed as “Instant” on GOAT and “Fastest To You” on Flight Club. “Instant” and “Fastest To You” items are pre-verified by our specialists and ready to ship directly to a buyer.

High Demand

High Demand is a good faith prediction of what an item’s next sale price might be. This price is continually updated and refined based on market data, global demand and buyer location. The High Demand price also takes into consideration any taxes, duties and operations costs (where and when applicable) applicable to certain buyers.

The High Demand price prediction is currently only accessible for sellers listing new sneakers with boxes in good condition.

Global Indicator

Global Indicator is the current lowest price of an item as set by a seller globally. Using the Global Indicator enables sellers to price their item to effectively compete on a global scale and sell quickly.

This price excludes any taxes, duties and operations costs where and when applicable to certain buyers.

Lowest Price

Lowest Price is the current lowest price of a Ship-to-Verify item as set by a seller in your region.

How do I use alias’ pricing data?

During the submission process, you can set your item’s price either by using alias’ price slider or by selecting one of the pricing data tiles provided. Note that while this pricing guidance is based on historical sales data, market insights and other global and regional sources, you should consider it as advice only. There is no guarantee that your item will sell even if you follow the guidance.

If you would like to view more in-depth pricing data, select “View all pricing data” to access your item’s most recent sale history, pricing data and top offers.

The pricing data available on alias helps provide an informed view of both regional and global pricing trends as they relate to your item. You can use this information to competitively price your item for both local and global buyers.

While the data may be helpful when setting the price of your item, there is no guarantee your item will sell based on the pricing guidance provided. Additionally, the pricing data provided is consistently updated based on new market insights and information and your item’s list price may need to be adjusted accordingly from time to time.

Does my item’s list price account for taxes and duties?

As alias continues to grow and connect with more buyers across the globe, certain buyers may see a price for an item that is different from the list price as it aims to include any applicable taxes, duties and/or additional costs, including, but not limited to, fuel surcharges or operations costs. Presenting the all-in price of an item simplifies the checkout process for buyers.

 

Please note that prices shown on GOAT and Flight Club may vary from those set by sellers using alias. This is to account for any taxes, duties and operations costs (where and when applicable) based on a particular buyer’s location.

 

The price you set when submitting an item for sale will continue to reflect the amount you will earn less the commission and seller fees. Other fees applicable to buyers do not impact a seller’s total amount earned.

Why are my photos being rejected?

We require clear photos that follow our photo guidelines, which can be found listed below. The photos you upload must be of items in your possession that you intend to have sold on alias. Any issues such as damage, discoloration, or flaws should be clearly photographed.

Photo Guidelines:

  • Items must be shown in a full, clear view.

  • Items must be fully visible within the frame of the photo.

  • Photos should be taken in bright lighting conditions, such as under direct sunlight.

  • Item details (e.g., SKU, size, etc.) must be fully legible in the box or tag photo.

  • Make sure no other objects, distracting patterns or extraneous items are in the photo with the items you intend on selling.

  • No personal information should be visible in your photos.

What do the colors on the price slider represent?

The colors on the price slider reflect real-time pricing guidance for your item. (NOTE: While the pricing guidance is powered by a mathematical model, you should consider its recommendations as advice only. There is no guarantee that your item will sell even if you follow its recommendations.) The pricing guidance takes the activities of all buyers and sellers into consideration and recommends a price range to help your item sell within 3 days of listing.

How do I edit my submission?

You may edit your item submission in the alias app. You can edit the item details, including size, condition, price as well as current photos.

The list of items sold on alias is constantly increasing. If there is an item you wish to submit for sale on alias that is not currently available, you can submit an item request by typing your item into the alias search bar and then selecting list your item. You will be asked to identify your item by selecting a variety of criteria including the item’s brand, release year, size and more.

After the item information is completed, you will need to photograph your item. These photos will not only be included in the item’s listing details if approved but they will also be used to help digitally authenticate your item.

Once you have uploaded your item’s photos, you can submit your item request for our team to review. You will receive an alert as soon as your item is approved for sale on alias.

Why do I need to add a payment method to my seller account?

To submit items for sale on alias, you must have a valid payment method on file.

Acceptable payment methods include valid credit cards under your name that will not expire within the next month. Prepaid debit cards are not acceptable payment methods.

By adding your payment method to your seller account, you are authorizing us to charge your chosen payment method in circumstances such as storage fees and return shipments.

Will I be charged for anything?

As a seller, you may be charged for certain costs under the following circumstances:

  • If we charge a storage fee for consigned items, you may be charged for the storage fees applicable to your consigned items.

  • If you elect to have an item that has been consigned with us shipped back to you, you will be charged the Retrieval Fee and will be responsible for any applicable taxes, duties or other charges.

  • If your item is rejected during the authentication or verification process and the item is shipped back to you, you will be charged the Retrieval Fee and will be responsible for any applicable taxes, duties or other charges.

  • If an item shipped directly to the buyer is returned, you may be charged for the earnings associated with the item as well as the cost of shipping the item back to you.

If an issue with one of your items is discovered during the verification process and a discounted listing price for the item is accepted by the buyer, you may be charged the difference between the discounted listing price and the item’s original listing price.

In the event this happens, we will proceed with the following steps:

  • We will first attempt to charge you by deducting the updated amount from your seller account balance.

  • If your seller account does not have sufficient funds to cover such amounts, your payment method on file will be charged.

  • If we attempt to charge your payment method and your payment method fails, we will delete that card from your profile and we will attempt to charge your other payment methods on file.

  • If your seller account does not have sufficient funds to cover such amounts and none of your payment methods on file can be charged for such amounts, you may be barred from submitting items for sale on alias and your seller account may be suspended.

What is my seller fee?

Your seller fee depends on your location and the address associated with your seller account. Submitting items for sale from outside of the United States is only available to select sellers at this time. Please refer to the Fee Policy for more information on fees.

What are the commission fees for submitting items for sale on alias?

The commission fee is 9.5% + seller fee for a seller in good standing. The commission fee can increase to 15% + seller fee and a maximum of 25% + seller fee depending on the number of seller cancellations and verification issues. The commission fee will be deducted from the seller’s listing price.

A commission fee is charged only when an item is actually purchased.

Cancellations on orders may lead to a higher commission fee. For each seller cancellation, 10 points will be deducted from the seller score. For each successful sale, 2 points will be added to the seller score.

When a seller has a rating at, or above, 90, the commission fee will be 9.5% + the seller fee. For sellers with ratings between 70-89, the commission fee will be 15% + the seller fee, and for sellers with ratings between 50-69, the commission fee will be 20% + the seller fee.

Sellers who have a seller score below 50 will be suspended from selling on alias and any items that are sold after a seller’s rating falls below 50 will be subject to a commission fee of 25% + the seller fee.

Why is my commission higher than 9.5%?

Cancellations on orders may lead to a higher commission fee. All sellers begin with a seller score of 90 and the minimum commission fee of 9.5% + the seller fee.

How does my seller score work?

Your seller score is directly related to your order activity. When you first create an account with alias, you are automatically given 90 seller points. If you link your GOAT account to alias, your GOAT seller score will carry over.

For each successful sale on alias, 2 points will be added to your seller score. In the event your order is canceled or an issue is reported with your order, 10 points may be deducted from your total seller score.

How can I decrease my commission fees?

If you have a seller score of 50 or above, you can decrease your commission fee to the minimum of 9.5% + the seller fee with successful sales on alias (i.e., confirming and shipping authentic items on time).

As a seller, do I pay for shipping?

We will email you a prepaid, pre-addressed shipping label following order confirmation of a single item or after you assign and pack multiple items as part of a bulk shipment. Please use your label(s) to avoid any tracking errors or delays with earnings.
You may also have the option to drop off your item(s) at a participating drop-off location.

When do sellers get paid?

Your earnings will be reflected in your seller account for cash out after your items have been reviewed. For items that have been consigned with us, your earnings will be added to your seller account for cash out as soon as those items have sold.

For items shipped directly to the buyer, your earnings will be added to your seller account for cash out within 3 days of delivery to the buyer, unless the buyer has initiated a refund for such item.

Why do I have a negative account balance?

We require a valid payment method on file for all sellers and failing to have a valid payment method on file can result in a negative balance in the event we attempt to charge your payment method but are unable to do so. If we cannot charge your payment method, we will deduct the amount we attempted to charge to your payment from your account balance, which could result in a negative balance.

How do I cash out?

If you are located in the United States, you can either have your funds deposited to your bank account through ACH direct deposit or you can have your funds deposited to your PayPal account. If you are located outside of the United States, you can have your funds deposited to your bank account in your local currency or you can have your funds deposited to your PayPal account. If you choose to have your funds deposited to your bank account in local currency, a currency conversion rate, which includes a conversion fee, will apply. There is a 2.9% fee for all cash outs. Sellers may withdraw funds from their seller account if their total earnings exceed $10.00 USD.

 

To withdraw funds from your seller account, you will need to provide the required information for withdrawals through the alias app. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR WITHDRAWALS.

 

Once your cash-out method has been approved, the funds will be deposited into your bank or PayPal account, as applicable. Please allow your financial institution 3-5 business days to fully process the transaction. Business days are Monday - Friday, excluding holidays and if you cash out after business hours, the first day would be the following business day.

Can I cancel a sale?

We strongly discourage the cancellation of orders. If you absolutely have to cancel an order, you may do so in the alias app.

Please note: multiple cancellations will lead to account suspension and/or deductions from your seller score, which can lead to a higher commission fee.

I accepted an offer, but the order did not go through. What happened?

This was likely due to a buyer’s payment method being declined for insufficient funds. When a buyer places an offer, we issue an authorization to ensure they have adequate funds for purchase. But because it can take several days before the offer is accepted, there is no guarantee the buyer’s funds are still available at the time the offer is accepted.

My item just sold. What should I do next?

For Direct to Buyer items

If a Direct to Buyer item you have submitted for sale on alias sells, first confirm the order in the alias app within 24 hours, then package the item and take a photo of the item in the packaging on the alias app, and then ship the item using the prepaid, pre-addressed shipping label. If you do not confirm the order within 24 hours, the order will be canceled. Each shipping label contains a tracking number that enables both you and the buyer to track the item. Remember, items must be shipped in the same condition in which they were originally submitted for sale. If the condition changes due to damage or wear, you should cancel your order.

For more information, on your additional obligations with respect to Direct to Buyer transactions, please visit our Privacy Policy.

For Ship-to-Verify and alias Drop Off items

If an item you have submitted for sale on alias sells, you must first confirm the order in the alias app within 24 hours. After confirming the order, you can either ship the item individually or as part of a bulk shipment, or drop it off at a participating alias drop-off location. 

If you do not confirm the order within 24 hours, the order will be canceled automatically.

Should you choose to ship your item individually, we will email you a prepaid, pre-addressed shipping label after confirming your order. 

If you ship your items as part of a bulk shipment, you must first assign each confirmed order to a designated box in order to generate your shipping label. For additional details regarding bulk shipments, please refer to “What is Bulk Ship?”.

Each shipping label contains a tracking number that enables both you and the buyer to track the item(s). Remember, items must be shipped in the same condition in which they were originally submitted for sale. If the condition changes because of damage or wear, you should cancel your order.

How do I get my prepaid shipping label?

If you choose to ship your item individually, we will email you a prepaid, pre-addressed shipping label after confirming your order. 

If you ship your items as part of a bulk shipment, you must first assign each confirmed order to a designated box in order to generate your label(s). After your items have been assigned, you can then select ‘Generate Labels’ and we will email you your prepaid, pre-addressed shipping label(s). 

Once you are ready to ship your item or items, please place your packing slip into its correct box and affix your label(s) onto your shipping container(s) to avoid any tracking errors or delays with your earnings.

How do I ship the items that have sold?

Once you receive your prepaid shipping label, please follow the instructions below:

  • Package each item in their original packaging (if available) and then place it in a sufficiently sized cardboard box or polybag. Include bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the item's original packaging. 
  • For Ship to Consign and Bulk Ship only: If you are shipping multiple items within one or more shipping containers, please ensure each item is packed in its original packaging and placed in the shipping container that corresponds to the prepaid shipping label and applicable packing slip. If you are shipping more than one box, you will have multiple shipping labels and packing slips. Failure to include the correct PDF and/or Ship to Consign items in their corresponding shipping containers may result in delayed processing or the return of your item(s) and you may be charged a Retrieval Fee.
  • If you are not shipping the sold apparel or accessory item directly to the buyer, please include the provided packing slip within the shipping box. If you are shipping items directly to the buyer, please take a photo of the item and its packaging using the camera feature on the alias app. If you are using Ship to Consign and elect to insure your shipment, photographs will be necessary in the event you need to file a claim or settle a dispute. 
  • Except for Ship to Consign and Bulk Ship items, you must ship each item separately (i.e., one item per cardboard box or polybag per prepaid shipping label), and be sure to use the prepaid shipping label that corresponds to that specific sale. This will ensure that your transaction is properly processed without delay. You will receive one prepaid shipping label for each item sold on alias unless you select Ship to Consign or Bulk Ship as your fulfillment method. If you do not use the prepaid shipping label provided by alias, alias will not be liable for any lost, missing, or damaged items.
  • If you include additional items or sneakers (even if they are submitted for sale but not yet sold) or anything else in a shipping container other than the item(s) corresponding to the prepaid shipping label, points may be deducted from your seller score or you may be suspended. We are not liable for any items or sneakers that you include in the shipping container other than the item(s) that correspond to the shipping label. We may, in our sole discretion, return the item(s) and charge you the Retrieval Fee. 
  • If you are reusing a container to ship your items, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays.
  • Drop the package off with the carrier listed on the prepaid shipping label within three (3) business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed. To ensure that your transaction is properly processed, make sure to follow the package drop-off instructions that we send you along with your shipping label. alias will not be liable for packages that are tendered to the applicable carrier via onsite pickup or third-party access points (e.g., CVS Pharmacy, UPS Access Point Drop-off Lockers, etc.). Please note that third-party mail ship service centers no longer update tracking while scanning packages. Please drop off packages at the carrier's designated store to ensure tracking is updated on time.
  • Once the package, or packages, are dropped off and scanned by the carrier, please mark the order(s) as "dropped off" in the alias app. For Ship to Consign orders, you must take a photo of the drop-off receipt within the alias app. Please retain a copy of your drop-off receipt until your package is scanned as received at an alias facility or by the buyer. alias will not be liable for any lost, missing, or damaged items that do not leave the drop-off location according to the tracking number.
  • If you are sending Ship to Consign item(s), you must ship your item to us within 30 days of generating your prepaid shipping label. If your shipping label expires, you will have the option to generate a new shipping label or delete your shipment and return your items to your “With You” folder. If you fail to ship your items within 30 days, you will not be refunded for any shipping insurance you may have purchased.
  • If you are sending Bulk Ship items to alias, you must ship your items within three (3) business days of the first sold item’s confirmed sale date. If no additional orders are confirmed within the three-business day period, please use the prepaid label to send us the sold item by itself.

In the event the tracking number on the prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you must reach out to the applicable carrier to retrieve the package. If your package, or packages, do not show movement within 72 hours of the drop-off date, the corresponding order will be canceled automatically. If you cannot retrieve the package from the carrier, you must provide a drop-off receipt showing the original drop-off date for alias to consider whether it will initiate a missing package investigation with the carrier. A missing package investigation can take anywhere between 7-10 business days, and you may be required to sign and return an affidavit, among other requirements.

 

You must ship from a location within the country/region referenced in your return address. For example, if your return address is located within the US, your package needs to be shipped from the US. Your package cannot be shipped from a non-US country if your return address is located within the US. Otherwise, we are not liable for any customs fees or lost or damaged items.

 

If the order is not shipped within three (3) business days (Monday - Saturday for FedEx, UPS, and USPS) of the order being placed, it will be canceled automatically. If your items are delivered to an alias facility after the order has been canceled, you may have the option to have the items sent back to you or consigned on your behalf by alias (consignment is currently only available for certain items). If you choose to have the items sent back to you, you will be charged the Retrieval Fee and will be responsible for any applicable taxes, duties or other charges. If you choose to consign the items, we will consign the items on your behalf as described under, "What happens if I am asked if I want an item sent back to me or consigned on my behalf?".

 

Items returned to the seller for whatever reason will only be sent to the return address indicated on your alias profile at the time we process your return.

 

We are not responsible for items that are not shipped in strict compliance with the guidelines set forth above.

What does "Direct to Buyer" mean?

Direct to Buyer refers to items that, if purchased, are shipped directly to the buyer instead of to an alias or GOAT facility first for verification.

Direct to Buyer items include used and vintage apparel and accessories.

For more information on your additional obligations with respect to Direct to Buyer transactions, please visit our Privacy Policy.

Can I submit items for sale to be shipped Direct to Buyer?

You will be notified if you are eligible for Direct to Buyer submissions. Your eligibility for Direct to Buyer submissions may be revoked by alias at any time for any reason.

Why should I take packaging photos for my Direct to Buyer items?

We ask sellers who are shipping items directly to buyers to take photos of the item in the packaging on the alias app before dropping off the package to the relevant courier for recordkeeping purposes.

These pictures do not guarantee that any issues with the shipment will be resolved in your favor.

What is "alias drop-off"?

Drop-off with alias is an option available to eligible sellers only at select locations.

Items that are to be shipped directly to buyers are not eligible for alias drop-off.

If you are a seller whose address - in the alias app - is close to Flight Club Los Angeles, Flight Club New York, or Flight Club Miami, you may be eligible to participate in alias drop-off.

If you are eligible to participate, after you confirm an order, you will be shown the option to either generate a prepaid shipping label or drop your items off at a participating location near you. If this option does not automatically show up, you may not be eligible for alias drop-off.

If you choose to drop off the sold items, you will be asked to confirm that you can drop off your items within 72 hours at a participating location near you.

Depending on your nearest participating location, you will need to drop off your item during the consignment time frames shown on Flight Club’s website on the Store Locator page.

If you cannot drop off your item(s) during those times, please choose to ship your item(s) instead.

If you need help finding your particular drop-off location, please search in one of the following places:

  • Within the alias app on the home screen, tap the QR code to reveal the address of your nearest drop-off location.

  • At Flight Club’s website on the Store Locator page.

Once you have arrived at the relevant location, let an associate know you are there to drop off your items. Be sure to show them your seller ID QR code located within the alias app. Once the associate has confirmed your seller ID, they will accept your items and send them to our facility for verification.

You must drop off your items at a store or warehouse located within the country/region referenced in the return address listed in your alias account. For example, if your return address is located within the US, you must drop off your package at a store or warehouse located in the US. 

If your item is dropped off in a different country or region than that referenced in your return address, you may be charged a $30 fee per item (the “Processing Fee”). The Processing Fee will be deducted from your seller account balance or charged to a payment method on file. 

You will be notified via email should you incur a Processing Fee.

Your earnings will be added to your seller account as soon as your items have been reviewed. The order pages for the items will update automatically to confirm when your items have been dropped off, delivered to our facility and reviewed.

If your items are not dropped off at the relevant location within 72 hours from your confirmation of the order, your order will be canceled and your seller account will be reviewed.

 

Singapore Drop-Off 

 

The alias drop-off location in Singapore is situated in a free-trade zone. As there are specific rules and requirements for entering and exiting a free-trade zone, it is important that you follow the instructions outlined below when dropping off your item. 

 

Upon arriving at the drop-off location, please check in with the UPS guard. The guard will provide instructions on where to park as well as notify one of our associates of your arrival. You must obtain a parking permit from the guard and display it on your vehicle's dashboard while parked. 

 

After you’ve successfully dropped off your item, you must return the parking permit to the guard.

 

When exiting the free-trade zone, you will be asked if you have any goods you intend to declare upon re-entry into Singapore. Your vehicle may be subject to an inspection regardless of if you do or do not have any goods to declare.

 

We strongly advise that you only bring the item(s) designated for drop-off as well as the original proof of purchase, if possible. When leaving the free-trade zone, you will be asked to provide a customs permit for any goods you may be transporting into Singapore. Failure to provide the correct documentation may result in a fine or penalty. 

 

Please visit the Singapore Customs website for more information on import documentation.

 

What are "Drop Off to Consign" and "Ship to Consign"?

Drop Off to Consign and Ship to Consign are options available to those who want to submit for sale specific items that alias has predetermined are eligible for consignment. Only new footwear items in their original, undamaged box and certain apparel items are eligible for Drop Off to Consign and Ship to Consign.

Footwear

Please note that Drop Off to Consign is only available to sellers in select locations. If you are a seller whose address listed in the alias app is within a 50-mile radius of alias Los Angeles, Flight Club New York, or Flight Club Miami, Drop Off to Consign may be available to you.

For those who are eligible to participate in either Drop Off to Consign or Ship to Consign, at the start of the listing process two options will be provided: “Consignment: Available” or “Start Listing.” If “Consignment: Available” does not automatically appear in your seller account, then you are not eligible for Drop Off to Consign or Ship to Consign.

If ”Consignment: Available” appears in your seller account and you select this option, you may either drop off or ship your items to alias once sold or create a listing then consign your item(s) with alias until purchased.

Should you choose “Drop Off or Ship Once Sold” and elect to drop off your item(s), you must drop them off as soon as possible at a participating drop-off location near you but no later than 72 hours after you confirm that you will drop off your items.

Depending on your nearest participating location, you will need to drop off your item during the store hours listed under the FAQ section entitled “What is ‘alias Drop Off’?” (NOTE: Be sure to check on the alias app prior to drop-off as local store times are subject to change.):

If you choose to Ship It, you may select one or more of your eligible items and begin assigning and packing your item(s) into designated boxes. Once you’ve created your boxes, you can generate your shipping label(s) and ship your item(s). You will have 30 days to ship your item(s) to alias. If you do not ship your items within 30 days, your shipping label may be liable to expire. If you fail to ship your items within 30 days, you will not be refunded for any shipping insurance you may have purchased.

Apparel and Accessories

Please note that Ship to Consign is only available for certain apparel items at this time. For those who are eligible to participate, you must arrange for shipping at your own cost and expense to the address provided by your account manager.

All Consigned Items

After your item arrives at alias, our team of specialists will inspect your item to properly authenticate and verify prior to listing for sale. Once this step is completed, your item will be listed for sale on alias. You can view the listing at any time within the “For Sale” folder in your alias account.

Please note, for footwear items, you will have 24-hours following successful authentication to adjust the item's price before it is automatically listed for sale on alias.

If your item is deemed inauthentic or there are other issues found upon item inspection, our team may ship your item back to you at the return address listed in your alias account and you will be charged the Retrieval Fee, and will also be responsible for any applicable taxes, duties or other charges.

When using Drop Off to Consign or Ship to Consign, you will be charged standard fees as set forth in the Fee Policy when your item is ultimately sold. Additionally, earnings will be paid out as soon as your consigned item has sold. You can view your order earnings at any time within the alias app.

If you would like your consigned item returned, you can initiate a return within the alias app as long as the item has not yet sold. Please note that apparel items must be consigned for a minimum of 90 days prior to requesting withdrawal. If you opt to have an item returned to the address listed in your alias account, you will be charged the Retrieval Fee, and will also be responsible for any applicable taxes, duties or other charges (as described under “Will I be charged for anything?”).

For information concerning the handling and care of consigned items, please refer to the FAQ section entitled “What happens if I decide to consign an item?”.

How are items deemed eligible for consignment?

Items will be available for Drop Off to Consign or Ship to Consign based on their current popularity. Approximately 2,000 product SKUs at any one time will be eligible for consignment. As the popularity of items consistently varies, an item’s eligibility for consignment cannot be guaranteed and may change from time to time.

Additionally, for a footwear item to be eligible for Drop Off to Consign or Ship to Consign, the item must be new and in its original, undamaged box.

How does "Drop Off to Consign" differ from "alias Drop Off"?

While both Drop Off to Consign and alias Drop Off are available exclusively to sellers in select locations, any item may be eligible for alias Drop Off whereas only specific product SKUs are eligible for Drop Off to Consign.

Additionally, alias Drop Off enables sellers to drop off an item at select locations after it has sold whereas Drop Off to Consign provides eligible sellers the option to have their items verified prior to their item being listed for sale on alias. Once a Drop Off to Consign item has been verified and listed, it can be shipped directly to the buyer from an alias facility.

Are apparel items eligible for consignment with alias?

At this time, only select sellers are eligible for Drop Off to Consign and Ship to Consign for apparel items.

Can I consign multiple footwear items at once?

Yes, you may submit as many eligible items as you’d like when using either Drop Off to Consign or Ship to Consign. You may also ship multiple Ship to Consign items in one shipping container (under a total value of $5,000 as determined by alias). When shipping multiple items via Ship to Consign, please ensure each item is packed in its original packaging and placed in a shipping container that corresponds to the prepaid shipping label and packing slip. If you are shipping more than one box with Ship to Consign items, you will have multiple shipping labels and packing slips. Failure to include the correct PDF and/or Ship to Consign items in their corresponding shipping containers may result in delayed processing or the return of your item(s) and you may be charged a Retrieval Fee, and will also be responsible for any applicable taxes, duties or other charges.

What happens if my Ship to Consign shipping label expires?

When using Ship to Consign for footwear items, you will have 30 days to ship your item(s) to alias before your shipping label is liable to expire.

If your label expires and you would still like to consign your items, please go to the “Issues” folder in your alias account and either:

  • Renew your shipping label and ship your consigned items in the same designated boxes. If you had previously insured your shipment, your coverage has also expired and would need to be repurchased. You will not be refunded for any shipping insurance you previously purchased under the expired shipping label.
  • Delete your current shipment and return all assigned items back to your Inventory. You may consign your items again, if eligible.

Can I insure my Ship to Consign footwear item(s)?

Shipping insurance is only available for Ship to Consign footwear items to protect your shipment in the event your item or items are lost or damaged during transit to an alias facility. The shipping insurance is calculated based on the total market value of your consigned items, as determined by alias with a maximum total insured value of $5,000 per shipping container.

Claims regarding loss for non-delivery or misdelivery where the carrier’s tracking records have the shipment marked as delivered to the correct address will not be honored, unless documentation from the carrier is provided, which acknowledges a mistake in the tracking information, or if adequate proof is provided to support theft or mishandling.

In order to obtain coverage for losses arising from theft, stolen property, or misdelivery by the carrier, alias’ third party shipping insurance provider, EasyPost, requires that valid documentation or evidence be provided for all claims. Such valid documentation or evidence may include, without limitation: (i) written acknowledgement of such theft, stolen property or misdelivery by the respective carrier; (ii) video footage; (iii) police report; (iv) information supporting the value of the product and/or the resale value of any damaged item; and/or (iv) other documentation and evidence.

Additional documentation or information may be requested during the shipping insurance claim process.

If EasyPost approves your insurance claim, EasyPost will directly mail you a check for the approved claim amount within 30 days of claim resolution.

If you decline to purchase insurance, you assume all responsibility in the event your items become lost or damaged while in transit.

Please note that all shipping insurance purchases are final and cannot be refunded.

If you do not ship your insured items within 30 days of receiving your shipping label, your shipping insurance will expire and coverage will need to be repurchased.

How do I prepare my insured item(s) for shipment?

If you choose to purchase shipping insurance for your Ship to Consign items, you must package and ship your item(s) correctly so as to not void your coverage.

When packaging your item(s), please ensure you:

  • Package each item in its original packaging and then place it in a sufficiently sized cardboard box or polybag. Include bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the item’s original packaging. If you are shipping multiple items within the same shipping container, ensure each item is placed in its original packaging. Failure to do so may result in the return of one or more of your items.
  • Please include the packing slip we have provided in the shipping container.
  • Please visit our Seller Policy for more detailed instructions on how to properly ship your Ship to Consign items.

Additionally, it’s important to review your carrier’s packaging instructions prior to shipment as each carrier provides their own guidelines for appropriately wrapping and packaging items.

To settle any potential insurance claims, be sure to photograph each item you plan to ship as well as each item’s packaging, including its wrapping and shipping labels. Please also photograph the drop-off receipt you receive from the carrier. Carefully store these photographs until your package is successfully delivered to its final destination.

If you have additional questions regarding your shipping insurance, please review the coverage conditions and limitations outlined in our Seller Policy.

What does it mean if the item I submitted for sale is listed as "Instant"?

Items that are labeled "Instant" on GOAT are pre-verified by our team of specialists and may ship directly from our facilities to the buyer. If you opt to utilize alias drop off to consign, following a successful authentication, your items may be listed as "Instant". "Instant" items can be shipped out the same day if ordered by 11:00 AM PT (M-F, excluding holidays), or the next business day if ordered after 11:00 AM PT.

Additionally, items listed as "Instant" may be subject to an 8% priority processing fee. This fee is covered by the buyer and allows us to store, maintain, and provide priority processing for orders that ship via GOAT "Instant". 

Should the 8% fee be applied to your item’s price, alias would retain all priority processing proceeds.

The priority processing fee does not impact your item earnings nor does it affect your commission fee.

Linking Your Accounts

Linking alias to your GOAT account

Linking alias to your GOAT account ensures a fast and easy way to set up and manage your preexisting GOAT profile. By linking your two accounts, the items you submit for sale on alias will continue to have the benefit of all of GOAT’s selling channels while you get access to data-driven insights, sales trends and so much more.

When linking your two accounts, you will sync the following information:

  • Listings - active and inactive

  • Orders - current orders and order history

  • Credit balance (earnings)

  • Seller score

  • Return address

Issues with Orders or Authenticity

I accidentally sent items unrelated to my order. Can I get them back?

Please contact us if you believe you have accidentally sent items unrelated to your order.

alias has no liability for any unrelated items that were included in your order.

What happens if my items are deemed inauthentic?

In the event we find your item to be inauthentic or unsellable, the following may occur:

  • The buyer will be refunded the full amount they paid for the item.

  • Your item will be shipped back to the return address indicated on your alias profile, except as otherwise set forth below.

  • We will charge you the Retrieval Fee, and you will be responsible for any applicable taxes, duties or other charges (as described under "Will I be charged for anything?"). If we cannot charge your account or any of your payment methods for such costs and you do not provide an alternate payment method within 14 days of receiving notice that we cannot charge the payment methods on file, we will dispose of the item at our reasonable discretion.

For Ship-to-Verify and alias Drop Off orders, you will not be paid out any amount for this transaction.

For Direct to Buyer orders, any amounts previously paid out will be recouped or charged against your account.

For Drop Off to Consign orders, your item will automatically be shipped back to the address listed in your alias account and you will be charged the Retrieval Fee. You will also be responsible for any applicable taxes, duties or other charges.

What happens if there are issues with my items?

Direct to Buyer items

If you send an apparel or accessory item to a buyer that generally matches the description you provided, but certain issues with the item are discovered by the buyer after delivery (e.g., missing accessories, scuff marks, stains, etc.), the buyer may return the item for a refund. We will then notify you and the item may be sent back to you. You will be charged the Retrieval Fee and any amounts previously paid out for this transaction will be recouped or charged against your account (as described under "Will I be charged for anything?"). You will also be responsible for any applicable taxes, duties or other charges.

Apparel and accessories

If you send an apparel or accessory item to us that generally matches the description you provided, but certain issues with the item are discovered during the authentication process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and the item will be sent back. You will be charged the Retrieval Fee and will be responsible for any applicable taxes, duties or other charges.

For Ship-to-Verify items, you will not be paid out and for Direct to Buyer items, any amounts previously paid out will be recouped or charged against your account (as described above under "Will I be charged for anything?").

Sneakers

If you send a footwear item to us that generally matches the description you provided, but certain issues with the item are discovered during the authentication process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and ask you for a discounted listing price to be offered to the item’s buyer.

If you provide a discounted listing price that is accepted by the buyer, your earnings will be reduced by an amount equal to the difference between the discounted listing price and the original listing price. If the buyer rejects the proposed discount, the item will be sent back to you.

In certain circumstances, you may have the option to have the item consigned on your behalf with us, instead of having the item sent back to you.

If you do not respond within 48 hours of receiving notice of the issue(s) discovered, a 5% discount will be automatically applied to your item’s original listing price and offered to the buyer on your behalf. If the discount is accepted by the buyer, your earnings will reflect the item’s discounted price rather than its original listing price. 

If, after 14 days of receiving notice of the discovered issue(s), you have not provided a response and the buyer has not accepted the 5% discount offered on your behalf, we may send the item back to you (at your cost) or you may have the option to have the item consigned with us on your behalf.

 

Drop Off to Consign Items

Sneakers

If, after you have dropped off a drop off to consign item with alias, our team of specialists finds your item to be inauthentic, pre-worn, missing accessories, or in an unsuitable box, among other issues, we will notify you and the item will be shipped back to you at the address listed in your alias account. You will be charged the Retrieval Fee and will be responsible for any applicable taxes, duties or other charges.

Drop off to consign items that are deemed ineligible for resale by our specialists will not have the option to be consigned with alias.

What happens if my items do not match the description I provided?

Ship-to-Verify items

If you ship an item, either individually or as part of a bulk shipment, and it does not match the description you provided (e.g., wrong size, different SKU or condition), we will notify you and the item will be sent back to you. You will be charged the Retrieval Fee and your sale will be canceled. For additional details regarding bulk shipments, please refer to, “What is Bulk Ship?”.

In certain circumstances, you may have the option to have the item consigned on your behalf, instead of having the item sent back to you.

Direct to Buyer items

If you send an item directly to a buyer that does not match the description you provided (e.g., wrong size, different condition), we will notify you and the item will be sent back to you. You will be charged the Retrieval Fee and any amounts previously paid out will be recouped or charged against your account (as described under "Will I be charged for anything?"). You will also be responsible for any applicable taxes, duties or other charges. In certain circumstances, you may have the option to have the item consigned on your behalf with us, as described under "What happens if I am asked if I want an item sent back to me or consigned on my behalf?", instead of having the item sent back to you.

Drop off to consign items

If you drop off an item that does not match the description you provided (e.g., wrong size, different SKU or condition, etc.), we will notify you and the item will be shipped back to you at the address listed in your alias account. You will be charged the Retrieval Fee and will be responsible for any applicable taxes, duties or other charges.

You will not be given the option to have the item consigned on your behalf instead of having the item shipped back to you.

What happens if I am asked if I want an item sent back to me or consigned on my behalf?

If you ship an item to us or a buyer that does not match its description, or if you send an item to us or a buyer that generally matches its description, but certain issues with the item are discovered during the authentication process or after delivery and the proposed discount is rejected, we will notify you and the item will be sent back to you. You may also have the option to have the item consigned on your behalf with us.

If the item is sent back to you, you will be charged the Retrieval Fee and will be responsible for any applicable taxes, duties or other charges. Please note that shipping costs may vary based on the weight, location and value of the sneaker. These costs include shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress. If you choose to consign the item with us, we may activate the listing at 10% above the lowest price of the same item based on SKU and size. If no lowest price exists, we may set a price at our reasonable discretion. You may change the listing price at any time within the app.

If you do not respond within 14 days of receiving notice of your option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the Retrieval Fee, we may consign the item on your behalf and activate the listing at the listing price referenced in the paragraph above. You may change the listing price at any time in the alias app.

What happens if I am an international seller and an item is sent back to me?

If you are an international seller and an item is sent back to you, we will declare the price of your item for customs purposes and mark the item as returned merchandise. You will be responsible for any applicable import duties and taxes that are imposed by the country of your residence.

What happens when I submit an item for sale on alias?

  • You hereby grant to us the right to list and effect the sale of the item according to these terms and conditions.

  • You may change the listing price at any time within the alias app.

  • At all times prior to the sale of the item, title and ownership of the item will remain in your name, provided that we have full authority to effect the sale of the item in accordance with these terms and conditions.

  • If the item sells, you will be paid for the sold item in accordance with our Seller Policy and our Fee Policy.

  • For alias drop off or drop off to consign, we will endeavor to use reasonable care in the handling and storage of the item, using not less than the same degree of care which we utilize with respect to our own items of a similar nature. However, in the event that the item is lost or stolen, or is damaged or destroyed by fire, flood, customer handling or other causes beyond our reasonable control, or experiences normal aging, then, except to the extent of any insurance proceeds that we actually collect in respect of the item, the risk of loss remains with you, and we assume no responsibility or obligation to make any payment or reimbursement in respect of any such loss, damage, or aging, or for any special or consequential damages. We make no assurance that our insurance will provide coverage for your item(s) or as to the amount which any insurer may pay in respect of any casualty relating to your item(s).

  • For alias drop off or drop off to consign, you may request to withdraw your item(s) from consignment at any time through the alias app and paying the Retrieval Fee. Please note that shipping costs may vary based on the weight, location and value of the sneaker. These costs are included in the Retrieval Fee. Once the Retrieval Fee is paid, we will send you the tracking information so you can follow the shipping progress. You will also be responsible for any applicable taxes, duties or other charges.

  • For alias drop off or drop off to consign, if you choose to consign the item with us, we may activate the listing at 10% above the lowest price of the same item based on SKU and size available on alias or any of our affiliates' platforms. If no lowest price exists, we may set a price at our reasonable discretion. You may change the listing price at any time within the alias app.

  • If you do not respond within 14 days of receiving notice of the option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the Retrieval Fee, we may consign the item on your behalf and activate the listing at the listing price referenced in the paragraph above.

  • We reserve the right to charge a storage fee for each item consigned with us, which will be charged to your payment method on file from time to time. If we decide to charge such a storage fee, we will provide you with advance notice of such storage fee through the alias app or website and give you an opportunity to withdraw your items from consignment prior to the date such storage fee is first assessed. You will be charged the Retrieval Fee if you decide to withdraw any of your items. You will also be responsible for any applicable taxes, duties or other charges.

What is the "Retrieval Fee"?

If you would like to withdraw an item from consignment, alias will ship such items to you at the address listed in your alias account and may charge you a retrieval fee (the "Retrieval Fee"). If you initially shipped such items to alias, the Retrieval Fee will cover the prepaid shipping label provided by alias for the initial shipment of such items to alias as well as the shipping costs incurred by alias to ship such items back to you. You will also be responsible for any applicable taxes, duties or other charges imposed by the country of your residence, which may be collected by the shipping carrier at the time of delivery. 

Account and Access

Why can’t I submit items for sale on alias yet?

We appreciate your interest in submitting items for sale on alias. Occasionally, we need to further review applications or require additional information from you before you are approved.

We may also decline your application at our sole discretion.

Why am I not able to consign my items?

At this time, drop off to consign is only available for select items and sellers in select locations. If you are a seller whose address listed in the alias app is within a 50 mile radius of Flight Club Los Angeles, Flight Club New York, or Flight Club Miami, drop off to consign may be available to you.

If you meet the above criteria and drop off to consign is still unavailable, the items might not be eligible for consignment. You can find which items are eligible for consignment in the FAQ section "How are items deemed eligible for consignment?".

Can I share a seller account?

Users may not buy, sell, transfer or share seller accounts. Seller accounts of users who are found to be engaging in such activity may be suspended.

Can I create more than one seller account?

Each user is only allowed to create one seller account. Seller accounts of users who are found to have created more than one seller account may be suspended.

Why was my seller account suspended?

We suspend sellers who/whose (among other things):

  • repeatedly attempt to submit inauthentic items for sale;

  • have more than one seller account;

  • have seller scores below 50; or

  • payment methods cannot be charged for costs owed to us.

Additionally, any account may be suspended at our reasonable discretion.

If you feel as though your seller account was canceled or suspended by mistake, please contact us.

If my ability to ship directly to buyers is revoked, can it be reinstated?

We take shipping directly to buyers very seriously. In the event a seller cancels multiple orders, ships incorrect items, submits items for sale deemed inauthentic or consistently receives poor buyer reviews, it is our responsibility to intervene and potentially suspend your ability to ship directly to buyers.

Though you may be restricted from shipping your items directly to buyers, you can still use the Ship-to-Verify method.

How do I deactivate my account?

Simply contact us and we will deactivate your account for you.

Two-Factor Authentication

To keep your alias account secure, we require that you use two-factor authentication to cash out your earnings or update sensitive account information. 

For two-factor authentication, you have the option to receive your unique security code either via text, a third-party authenticator app or by phone call for users in select locations. You can update your authentication method in your account settings at any time.
If you are having issues receiving a security code, please contact us for assistance. 

 

What is an authenticator app?

Authenticator apps are applications dedicated to generating unique, time-sensitive security codes used for two-factor authentication. Authenticator apps are a reliable and secure alternative to receiving security codes via text or phone call. 

 

How do I set up two-factor authentication using an authenticator app?

In the alias App

  • Click on ‘Two-Factor Authentication’ within your account settings to either set up or update your two-factor authentication method. In order to update your two-factor authentication method, you must first provide a security code using your current method. 
  • Select ‘Authenticator App’ as your preferred method, then copy the Setup Key provided to you. You must then paste the copied Setup Key into the authenticator app of your choice. If you do not already have an authenticator app installed, please download an authenticator app of your choice.
  • After pasting in your alias Setup Key, your authenticator app will generate a unique security code. Copy this code and return to the alias app.
  • Click ‘Next’ in the alias app then enter the security code provided by your authenticator app when prompted.

EU/UK VAT

Do I need to be VAT-registered in the EU/UK?

Each European Union (EU) country has a specific turnover threshold, or amount of sales in a period of time, that requires VAT registration. For more information, please view the EU VAT Registration Thresholds and consult with a tax professional. 

In the UK, VAT registration is required once you exceed £85,000 in taxable turnover, which consists of the total of everything sold that is not VAT exempt. For more information, please view the UK VAT Registration Threshold and consult with a tax professional. 

Please consult with a tax professional to determine whether you meet the applicable requirements set forth above as GOAT Group, alias’ parent company, does not provide tax advice nor does it assist sellers in determining their VAT registration status.

 

How do I become recognized as a VAT-registered seller?

It is your obligation to communicate your VAT ID to GOAT Group if you are located within the EU/UK. Please submit a support request to begin the process of updating your account to include your VAT ID. 

Please note that if you are a VAT-registered seller but do not provide us your valid VAT ID, you will not receive invoices from us under our self-billing agreement and, as a result, risk becoming non-compliant for VAT purposes. 

 

As an EU/UK VAT-registered seller, what are the VAT implications for my sales on alias?

For UK and EU VAT purposes, GOAT Group acts as an undisclosed agent in the sale between you and the buyer wherein you sell your goods to GOAT Group and GOAT Group then sells these goods to the buyer (the “buy/sell model”).

To adhere to this buy/sell model, UK and EU VAT-registered sellers should price their inventory exclusive of VAT as GOAT Group will automatically calculate and add the applicable VAT to the item's list price when shown to the buyer. 

Depending on your location and which warehouse your items are shipped to, GOAT Group may also issue an additional VAT payout to you should the transaction accrue VAT. For example, if you are a VAT-registered seller in the Netherlands and you ship to our Netherlands facility, you will receive a self-billed invoice that includes the 21% VAT rate applicable in the Netherlands. For each transaction completed, you will receive a separate line item payout for VAT, net of commission and seller fees.

You are required to remit all VAT payouts received from GOAT Group to your local tax authority as it is your obligation to collect and remit VAT on sales made to GOAT Group under the buy/sell model.  

GOAT Group will collect and report any VAT payable on a sale to the buyer. You do not need to do anything regarding this part of the sale.

 

What are my invoicing obligations as an EU/UK VAT-registered seller?

In order to properly adhere to the buy/sell model, GOAT Group must receive monthly invoices summarizing all relevant transactions made by each VAT-registered seller. GOAT Group will generate and issue these invoices to you under a process known as self-billing. This means that GOAT Group will create and issue VAT-compliant invoices on your behalf that outline all of your sales made to us. 

Summary invoices will be emailed to you at the beginning of each month. These invoices will outline your sales completed during the previous month. Each invoice will contain line items for each transaction and their respective VAT calculations, dependent on which warehouse the items were shipped to for review. If you shipped items to different warehouses during the same month period, you will receive separate summary invoices for each respective warehouse.

Self-billing is provided by the EU/UK as an acceptable means to issue compliant invoices provided the parties agree to this arrangement. By continuing to sell on alias, you agree to the alias Seller Policy, including the self-billing arrangement terms. 

As a VAT-registered seller, you are still responsible for storing your invoices for the required time period and remitting any VAT payouts received by GOAT Group to the appropriate tax authority. 

Please note that prior to March 11, 2024, all VAT-registered sellers were required to record their relevant transactions and then issue their monthly invoices to GOAT Group directly.

 

DAC7

What is DAC7?


DAC7 is a tax directive in the EU that came into effect on January 1, 2023 that requires digital platform operators – generally, platforms that enable the sales of goods and services by connecting sellers with buyers – to report certain information about their sellers to tax authorities. Additionally, this information is exchanged among other EU Member States.

 

Who does DAC7 affect?


The reporting obligation applies to digital platform operators that are managed, incorporated, or permanently established in the EU. DAC7 reporting obligations also apply to non-EU-based digital platform operators including companies that operate in any EU Member States, or have buyers or sellers located in an EU Member State.

Under DAC7, alias is required to report certain personal and transactional data of EU sellers who, in one calendar year, have made 30 or more transactions or whose transactions exceed €2,000 in revenue, net of fees.

EU sellers with less than 30 transactions and whose transactions do not exceed €2000 in revenue, net of fees, in one calendar year are not subject to the DAC7 reporting rules. 

 

How are my sales calculated for DAC7 purposes?

For DAC7 purposes, your sales total will equal the amount received from your transactions. The following amounts are excluded from your sales’ calculation: any shipping amounts paid to alias, VAT collected and remitted by alias, VAT charged on fees, and any amounts deducted by alias for fees, or canceled or returned orders.

 

Is there any impact on my tax obligations?


DAC7 does not change your tax obligations; however, sellers should be sure to monitor their transactions to comply with any relevant reporting obligations that may be required based on your total sales activity. DAC7 only addresses whether alias must report certain personal and transactional data of its sellers to the relevant tax authorities.

Please note that GOAT Group is not a tax consultant. For specific questions regarding your taxes, please reach out to your tax advisor or accountant.

 

What information is reported for DAC7?


The information collected and shared with the relevant tax authorities (listed below) is dependent on whether you are an individual seller or a legal entity/business.

Individual Sellers

Legal Entities/Businesses

First and Last Name

Business/Legal Entity Name

Primary Address

Primary Address

Member State Residence

Member State Residence

Date of Birth

Business Registration Number

Tax Identification Number (or Place of Birth if TIN is not available)

Tax Identification Number

VAT Identification Number (if applicable)

VAT Identification Number

The total amount paid or credited to the seller, excluding fees paid to alias, any refunds or canceled orders, or VAT collected by alias.

The total amount paid or credited to the seller, excluding fees paid to alias, any refunds or canceled orders, VAT collected by alias.

Total Number of Transactions

Total Number of Transactions

Total fees, commissions charged, and taxes withheld by alias.

Total fees, commissions charged, and taxes withheld by alias.

Bank account number where sales’ proceeds are paid.

Bank account number where sales’ proceeds are paid.

As part of the reportable data under DAC7, alias is legally required to collect your Tax Identification Number (TIN) or place of birth if you are an individual and don't have a TIN. If you do not have a TIN, you may be able to apply for one by reaching out to your local tax authority or a tax professional. 

Please note that your TIN is different from a VAT Identification Number. If you are required to provide a TIN and choose not to, your account may be subject to cashout freezes or restricted selling privileges.

 

How is my personal data being protected?

 

In order to comply with European and UK privacy legislation (such as the EU and UK GDPR), alias , as a digital platform operator, takes various measures to protect your personal data and to process your personal data in accordance with any applicable privacy laws. This includes, among other things, informing individual reportable sellers that their information will be collected and reported to the relevant authorities. 

 

Additionally, we implement strict data security protocols including data encryption, limited access to personal data, and regular monitoring to prevent unauthorized data access or usage. We also ensure all data is processed in accordance with our Privacy Policy.


For questions regarding privacy, data protection, and the GDPR, please contact [email protected].

 

Will I receive a 1099-K?

Sellers based in the US may receive a Form 1099-K when certain sales and transaction thresholds through third-party settlement organizations (e.g., PayPal, Dwolla, GOAT, etc.) are met. If you are not a US person as defined by the Internal Revenue Service,  or do not meet the requirements set forth below, you may not receive a Form 1099-K.

IRS regulations require third-party settlement organizations to issue Form 1099-K to sellers who have grossed more than $20,000 USD from over 200 transactions in a calendar year. In addition, eight states have lower thresholds for 1099-K issuance, as set forth below:

 

Arkansas $2,500

District of Columbia $600

Illinois $1,000 and 4 transactions

Maryland $600

Massachusetts $600

New Jersey $1,000

Vermont $600

Virginia $600


You should receive a Form 1099-K by January 31, 2024 from our third-party settlement organizations if you exceed either the IRS threshold or an applicable state threshold for the 2023 calendar year. Please see IRS.gov for more details regarding Form 1099-K. 

 

alias does not provide tax, legal or accounting advice. This material has been prepared for informational purposes only and should not be relied upon for tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before acting on the information set forth herein.

 

When will I receive a Form 1099-K?

 

A 1099-K is issued typically one month after the close of the calendar year to individuals/entities that have met the current IRS sales and/or transaction thresholds.

 

alias does not provide tax, legal or accounting advice. This material has been prepared for informational purposes only and should not be relied upon for tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before acting on the information set forth herein.

 

I am not a U.S. person. Do 1099-K requirements apply to me?

If you are not a US seller, 1099-K reporting should not apply to you. However, if the information you have provided to us identifies you as a US seller (e.g., your address on file is in the US or if you receive payments in USD), you may be issued a 1099-K form. To remove yourself from this filing requirement, you may need to provide a complete, applicable Form W-8 (or other certification)  to certify you are not a US person as defined by the IRS (generally, a citizen or resident of the United States) to the issuing party and you may be required to switch to a different cashout provider that supports international sellers.


alias does not provide tax, legal or accounting advice. This material has been prepared for informational purposes only and should not be relied upon for tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before acting on the information set forth herein.

How do I reset my password?

To reset your password please login to your alias account, visit your profile on the alias app and click the forgot password link.

You can also request to reset your password by clicking this link.

Why have I been asked to confirm my identity?

The security of your account is important to us. If we notice abnormal activity associated with your account we will notify you accordingly.

If you receive an email from alias asking you to confirm your identity, please follow the instructions in the email so that we can ensure the security of your account.

I confirmed my identity, but the page says confirmation failed

Please try logging into your account again and following the steps to confirm your identity.

If you are still unable to successfully confirm your identity contact alias support.

 

What is Bulk Ship?

Bulk Ship is a fulfillment method available for sellers in select locations who want to ship multiple sold items in bulk to alias for verification. Only new footwear items in their original, undamaged box are currently eligible for Bulk Ship. 

To begin a bulk shipment, you must select ‘Bulk Ship + Pack Later’ as your fulfillment method when confirming your sales. Please note that you are also able to select ‘Bulk Ship’ as your fulfillment method when confirming a single sale. 

Then, if in the next 3 business days you receive additional eligible orders, you can select “Confirm + Bulk Ship” to add your new orders to a pre-existing bulk shipment. You must then assign, pack and ship your Bulk Ship orders to alias for verification. 

In the event you do not receive additional orders within 3 business days of confirming your first order, you must instead ship your item individually. 

If you do not ship your items, or item, within 3 business days, your shipping label(s) may expire and your order(s) may be canceled automatically.