Seller Policy

Last updated: February 23, 2024 

 

ACCOUNT REGISTRATION

You can create an account on alias in one of two ways: by registering and creating a new account through the alias app or by linking your pre-existing GOAT account to alias.

 

If you have a pre-existing account with GOAT, you can choose to link your GOAT account to import your orders, listings and other profile attributes into alias. Any cash balance in your GOAT account will also be imported and can be cashed out pursuant to the provisions below. Promo credits, which cannot be cashed out, will not be imported from GOAT into alias.

 

If you do not have a GOAT account, we encourage you to become a seller by signing up on the alias app and filling out the required information. In certain circumstances, we may need to further review your application or obtain additional information from you before you are approved to sell on alias. We may also decline your application to sell at our sole discretion.

 

Each user is only allowed to create one account. Users who are found to have created more than one account may be suspended from alias.

 

Users may not buy, sell, transfer or share accounts. Users who are found to be engaging in any such activity may be suspended from alias.

 

We suspend sellers who/whose (among other things):

 

If you feel as though your account was canceled or suspended by mistake, please contact us.

 

SELLER VERIFICATION

It is our mission to create a safe and trusted platform for our community of buyers and sellers. In order to do so, applicable laws require us to obtain each seller's full name and home address. This information will only need to be entered once and should be written as it appears on a government-issued identification, such as a driver's license or passport.

 

By submitting your information, you agree to our Terms of Use and acknowledge our Privacy Policy, which describes how we collect and use your personal information.

 

If you have any questions, please contact us.

 

LISTINGS

After your account is approved for selling, you can use the alias app to submit your items for sale.

 

To list an item, first look up your item in the alias search bar. Next, enter the requested information about the item and, if prompted, take the required photos. Sellers listing items that are used or new with defects will be required to take photos. Sellers listing new items without defects will not be required to take photos.

 

If you are required to take photos, we ask that you use clear photos that follow the guidelines listed below. The photos you upload must be of the item(s) in your possession that you intend to sell, ship or drop off.

 

Any item issues such as damage, discoloration, or flaws should be clearly photographed.

 

PHOTO GUIDELINES:

 

Please note that alias may reject a listing at our sole discretion. Once your item is listed, you may use the alias app to edit a listing, including its size, condition, price, and photos.

 

If an item you have listed on alias sells, you will be notified. GOAT is the seller of record for purchases made by buyers shopping from the United States. You should then confirm the order in the alias app, and ship the item using the prepaid shipping label. Or, depending on where you’re located, you can drop it off at a participating alias drop-off location. Please note that the risk of loss of such item will remain with you until the item is received and accepted by us and we will not be liable for any loss or damage to your item in transit to us.

 

If you choose to ship your item, we will send you a prepaid shipping label for your order. Each shipping label has a tracking number connected to the order for both us and the buyer to track the item.

 

Remember, items must be shipped in the same condition in which they were originally listed. If the condition changes due to damage or wear, you should cancel your order. And while we strongly deter our sellers from canceling orders, if you must cancel you may do so in the alias app.

 

Please note: multiple cancellations on orders will lead to account suspension and/or deductions from your seller score.

 

SHIPPING

SHIP-TO-VERIFY ITEMS

Each Ship-to-Verify item sold must be shipped to alias to be reviewed. To ship the item to us for authentication, please use the prepaid shipping label that was sent via email after you confirmed the sale in the alias app. If your item is an apparel or accessory item, we will also email you a packing slip to be included in the package.

 

Please use the prepaid shipping label to avoid any tracking errors and delays with earnings. If you do not use the prepaid shipping label provided by us, we will not be liable for any lost, missing or damaged items. Certain sellers may be eligible to send multiple Ship-to-Verify items to us in the same shipping container (i.e., Bulk Ship). Please see below for more information on how to ship items designated for Bulk Ship.

 

DIRECT TO BUYER ITEMS

For Direct to Buyer items, you do not need to send your item to us first to be authenticated. These items will, instead, be shipped directly to the address of the buyer. After you confirm the sale of your item, we will provide you with a prepaid shipping label to be used to ship your item.

 

For more information on your additional obligations with respect to Direct to Buyer transactions, please visit our Privacy Policy.

 

DROP OFF

Drop off with alias is an option available to eligible sellers only at select locations. Items that are to be shipped directly to buyers are not eligible for alias Drop Off. For more information on alias Drop Off, please see below.

 

CONSIGNED ITEMS

With Drop Off to Consign and Ship to Consign, your item will be authenticated and verified by our team of specialists prior to being listed and sold via alias. You may be eligible to drop off certain items (see section below) or ship certain items for consignment using a prepaid shipping label (footwear items) or by arranging for shipping at your cost and expense (apparel items).

 

Please use the prepaid shipping label for Ship to Consign footwear items to avoid any tracking errors and delays. We will not be liable for any lost, missing or damaged Ship to Consign items while in transit to an alias facility. Shipping insurance may be available for purchase for certain Ship to Consign footwear items.

 

For more information on Drop Off to Consign and Ship to Consign, please see below.

 

SHIPPING PROCEDURES

Once you receive the prepaid shipping label for either your Ship-to-Verify or Direct to Buyer order, please carefully follow the instructions below:

 

In the event the tracking number on the prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you must reach out to the applicable courier to retrieve the package. If your package does not show movement within 72 hours of the drop-off date, the corresponding order will automatically be canceled. If you cannot retrieve the package from the courier, you must provide us with a drop-off receipt showing the original drop-off date for alias to consider whether it will initiate a missing package investigation with the courier in our sole discretion. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. We cannot guarantee that you will be compensated for any missing packages. If you purchased shipping insurance for your Ship to Consign items, you must submit a ticket to alias customer support within seven (7) days of becoming aware of nondelivery or misdelivery.

 

You must ship from a location within the country/region referenced in the address listed in your alias account, or, if you elect to drop off your items at one of our warehouses, such warehouse must be located in the same country/region referenced in the address listed in your alias account. For example, if your return address is located within the US, your package needs to come from the US, or you must drop off your package at a warehouse located in the US. Your package needs to come from the US. Your package cannot come from Canada or any other country/region besides the US if your address is located within the US. Otherwise, we are not liable for any imposed customs fees or lost or damaged items. In addition, if your item is shipped from or dropped off in a different country than the one referenced in your return address, we reserve the right to charge a processing fee of $30 for each such item (the "Processing Fee"), which will be deducted from your seller account balance or charged to a payment method on file. If we decide to charge such a Processing Fee, we will provide you with notice of such fee through the alias app, website or email.

 

If your sale is not confirmed within 24 hours or shipped within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed, it will automatically be canceled. If your items are delivered to an alias facility after the order has been canceled, you may have the option to have the items sent back to you or consigned on your behalf by alias (consignment is currently only available for certain items). If you choose to have the items sent back to you, we will charge you the Retrieval Fee. You will also be responsible for any applicable taxes, duties or other charges. If you choose to consign the items, we will consign the items on your behalf, as described below under "Consigned Items."

 

Items returned to the seller for whatever reason will only be sent to the address listed in your alias account at the time we process your return.

 

We are not responsible for items that are not shipped in compliance with the guidelines set forth above.

 

DROP OFF 

ALIAS DROP OFF

Drop off with alias is an option available to eligible sellers only at select locations. Items that are to be shipped directly to buyers are not eligible for alias Drop Off.

 

For sellers using alias Drop Off, after your item has sold, you will need to bring it to your specified alias or Flight Club location. Once dropped off, your item will be shipped to one of our facilities to be reviewed by our team of specialists. If your item passes the review, it will be sent directly to the buyer.

 

If the address listed in your alias account is close to alias Los Angeles, Flight Club New York, or Flight Club Miami, you may be eligible to participate in alias Drop Off. If you are eligible to participate in alias Drop Off, after you confirm a sale, you will be shown the option to either generate a prepaid shipping label or drop your items off at a participating location near you. If this option does not automatically show up, you may not be eligible for alias Drop Off.

 

If, after you confirm a sale, you choose to drop off your items at a participating location near you, you will be asked to confirm that you can drop off your items within 72 hours at the nearest participating location during the times listed below:

 

 

If you cannot drop off your items during those times, please choose the option to ship your items to us using a prepaid shipping label instead. If you need directions to a specific location, select "Get Directions" on your drop-off confirmation page.

 

Once you have arrived at the relevant location, let an associate know you are there to drop off your items and show them your seller ID QR code from the alias app. Once the associate has confirmed your seller ID, they will accept your items and send them to our facilities.

 

Your earnings will be added to your account as soon as your items have been reviewed. The order pages for the items you drop off will update to confirm when your items have been dropped off, delivered to our facility, and reviewed.

 

If your items are not dropped off at the relevant location within 72 hours from your confirmation of the order, your sale will be canceled and your account will be reviewed and potentially penalized.

 

DROP OFF TO CONSIGN

For sellers using Drop Off to Consign, please bring the eligible item(s) to your specified alias or Flight Club location to first be verified and authenticated by our team of specialists. If your item is deemed authentic and matches the description you provided, your listing will be activated on alias. Once sold, your item will be sent directly to the buyer from one of our facilities and your earnings will be added to your seller account.

 

If an issue is found with your item or it cannot be authenticated for whatever reason, we may either hand back your item or ship the item back to you at the address listed in your alias account. You will be charged the Retrieval Fee for each item that is shipped back to you. You will also be responsible for any applicable taxes, duties or other charges. Please note Drop Off to Consign is only available for select items at this time.

 

SHIP TO CONSIGN

Apparel and Accessories

For apparel sellers using Ship to Consign, please arrange for shipping at your own cost and expense to the address provided by your account manager. Once we receive your items, our team of specialists will verify and authenticate each item. If your item is deemed authentic and matches the description you provided, your listing will be activated on alias. If your item is deemed authentic but does not match the description you provided, we may, in our sole discretion, proceed with consignment or return the item back to you and charge you the Retrieval Fee. You will also be responsible for any applicable taxes, duties or other charges. Once sold, your item will be sent directly to the buyer from one of our facilities and your earnings will be added to your seller account. You may request to withdraw Ship to Consign items after an item has been consigned with alias for a minimum of 90 days but you will be charged a Retrieval Fee for each item you request to be returned to you. You will also be responsible for any applicable taxes, duties or other charges.

 

Footwear

For footwear sellers using Ship to Consign, please bring your eligible item(s) to the courier listed on your prepaid shipping label. The courier will then ship your items to alias to first be verified and authenticated by our team of specialists. If your item is deemed authentic and matches the description you provided, your listing will be activated on alias. If your item is deemed authentic but does not match the description you provided, we may, in our sole discretion, proceed with consignment or return the item back to you and charge you the Retrieval Fee. You will also be responsible for any applicable taxes, duties or other charges. Once sold, your item will be sent directly to the buyer from one of our facilities and your earnings will be added to your seller account. You may request to withdraw Ship to Consign items, but you will be charged a Retrieval Fee for each item you request to be returned to you. You will not be refunded for any shipping insurance you may have purchased for Ship to Consign items and shipping insurance is not available for items that are being shipped back to you. You will also be responsible for any applicable taxes, duties or other charges.

 

Shipping Insurance (only available for footwear)

If your item(s) are eligible for consignment and you opt to use Ship to Consign, you will have the option to purchase shipping insurance for your item(s) from alias’ third party shipping insurance provider, EasyPost. Shipping insurance provides coverage for your items while in transit from the courier to an alias facility. In the event your items are lost or damaged while in transit, you will be able to file a claim with the insurance provider by submitting an alias customer support ticket.

 

The following coverage limitations will apply to any shipping insurance you purchase:

 

The following conditions to coverage will apply to any shipping insurance you purchase:

 

In order to obtain coverage for losses arising from theft, stolen property, or misdelivery by the carrier, EasyPost requires that valid documentation or evidence be provided for all claims. Such valid documentation or evidence may include, without limitation: (i) written acknowledgement of such theft, stolen property or misdelivery by the respective carrier; (ii) video footage; (iii) police report; (iv) information supporting the value of the product and/or the resale value of any damaged item; and/or (iv) other documentation and evidence.

 

Additional documentation or information may be requested during the shipping insurance claim process.

 

Any approved claim will be credited by EasyPost. EasyPost will directly mail a check for any approved claim amount to the seller within 30 days of claim resolution.

 

In the event you disagree with the determination regarding a claim, you may appeal the initial decision by notifying alias within 20 days of the initial submission. Following this appeal, alias’ good faith determination shall be final.

 

No suit or action for the recovery of any claim under shipping insurance shall be sustainable in any court of law or equity unless commenced within twelve (12) months after you discover the occurrence which gives rise to the claim; provided, however, that if by the laws of the state within which the policy is used, such limitation is invalid, then any such claim shall be sustainable unless such action or suit commences within the shortest limit of time permitted by the laws of that state.

 

This policy is void if you have concealed or misrepresented any material fact or circumstances relating to this insurance or to any claim.

 

alias reserves the right to modify or amend the coverage limitations and conditions set forth herein.

 

The cost of shipping insurance is based on the total value of the items designated for consignment. The maximum amount of insurance that can be purchased through alias is $5,000 per shipment. The value of an item is determined by alias in our sole and reasonable discretion.

 

If you elect to insure your Ship to Consign items, you must photograph each item you plan to ship. This is necessary to support or settle any potential insurance claims or disputes.

 

Each item must be photographed individually as well as packed within its respective original packaging before being placed into a larger shipping container.

 

AUTHENTICATION

If you send an item to us that we deem inauthentic or otherwise unsellable for any reason at our sole discretion:

 

Once your Ship-to-Verify or alias Drop Off items have been authenticated and verified, we will ship the items to the buyer.

 

Drop Off to Consign and Ship to Consign items are authenticated and verified prior to being listed on alias. If your item is deemed authentic, your listing will become active on alias. Once sold, we will ship the item directly to the buyer from one of our facilities.

 

VERIFICATION

APPAREL AND ACCESSORIES

If you send an apparel or accessory item to us that matches the description you provided, but certain issues with the item are discovered during the verification process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and the item will be sent back to you. You will be charged the Retrieval Fee and will be responsible for any applicable taxes, duties or other charges. 

 

FOOTWEAR

If you send a footwear item to us that matches the description you provided, but certain issues with the item are discovered during the verification process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and ask you for a discounted listing price for the item to be offered to the buyer of such item:

 

If you send an item to us that does not match the description you provided (e.g., wrong size, different SKU or condition, etc.), or if you send an item to us that matches the description you provided, but certain issues with the item are discovered during the verification process and the buyer rejects the proposed discounted listing price for the item, we will notify you and the item will be sent back to you and you will be charged the Retrieval Fee. Please note that shipping costs may vary based on the weight, location and value of the item. The Retrieval Fee includes shipping both to and from our facilities. Once the Retrieval Fee is paid, we will send you the tracking information so you can follow the shipping progress. You will also be responsible for any applicable taxes, duties or other charges.

 

In certain circumstances, you may have the option to have the item consigned on your behalf with us instead of having the item sent back to you. If you choose to consign the item with us, we will consign the item pursuant to the terms under "Consigned Items" below.

 

If you do not respond within 14 days of receiving notice of your option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the Retrieval Fee, we may consign the item on your behalf. 

 

CONSIGNED ITEMS

When using either Drop Off to Consign or Ship to Consign, if you drop off or ship an item that does not match the description provided, we may ship the item back to you at the address listed in your alias account and you will be charged the Retrieval Fee for each item that is shipped back to you. You will not be refunded for any shipping insurance you may have purchased for Ship to Consign items if we ship the item back to you. You will also be responsible for any applicable taxes, duties or other charges.

 

If you consign an item with us, the following terms and conditions will apply to your consignment:

 

We will endeavor to use reasonable care in the handling and storage of the item, using not less than the same degree of care which we utilize with respect to our own items of a similar nature. However, in the event that the item is lost or stolen, or is damaged or destroyed by fire, flood, customer handling or other causes beyond our reasonable control, or experiences normal aging, then, except to the extent of any insurance proceeds that we actually collect in respect of the item, the risk of loss remains with you, and we assume no responsibility or obligation to make any payment or reimbursement in respect of any such loss, damage, or aging, or for any special or consequential damages. We make no assurance that our insurance will provide coverage for your item(s) or as to the amount which any insurer may pay in respect of any casualty relating to your item(s).

 

You may request to withdraw your item(s) from consignment through the alias app and pay the Retrieval Fee. You will also be responsible for any applicable taxes, duties or other charges. Apparel items must be consigned for a minimum of 90 days prior to requesting withdrawal. Please note that shipping costs may vary based on the weight, location and value of the consigned item. These costs are included in the Retrieval Fee. Once the Retrieval Fee is paid, we will send you the tracking information so you can follow the shipping progress.

 

If you choose to consign the item with us due to an issue identified during verification, we may activate the listing at 10% above the lowest price of the same item based on SKU and size available on alias or any of our affiliates’ platforms. If no lowest price exists, we may set a price at our reasonable discretion. You may change the listing price at any time within the alias app.

 

If you do not respond within 14 days of receiving notice of the option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the Retrieval Fee, we may consign the item on your behalf and activate the listing at the listing price referenced in the paragraph above.

 

We reserve the right to charge a storage fee for each item consigned with us, which will be charged to your payment method on file from time to time. If we decide to charge such a storage fee, we will provide you with advance notice of such storage fee through the alias app, website or via email and give you an opportunity to withdraw your items from consignment prior to the date such storage fee is first assessed. You will be charged the Retrieval Fee if you decide to withdraw any of your items. You will also be responsible for any applicable taxes, duties or other charges.

 

WITHDRAWAL OF ITEMS

Either you or alias may, at any time, elect to withdraw the offering of any or all of your items which have not yet been sold, provided that consigned apparel items must be consigned for a minimum of 90 days prior to requesting withdrawal.

 

Upon any withdrawal of items, alias will ship such items to you at the address listed in your alias account and may charge you a retrieval fee (the “Retrieval Fee”). If you shipped such items to alias (other than Ship to Consign apparel items), the Retrieval Fee will cover the costs of the prepaid shipping label provided by alias for the initial shipment of such items to alias as well as the costs incurred by alias to ship such items back to you. If you dropped off the items you are withdrawing or paid for shipping out-of-pocket for Ship to Consign apparel items, the Retrieval Fee will cover the costs incurred by alias to ship such items back to you at the address listed in your alias account. You will also be responsible for any applicable taxes, duties or other charges imposed by the country of your residence, which may be collected by the shipping carrier at the time of delivery.

 

Alias will first attempt to charge you the Retrieval Fees by deducting the Retrieval Fee from your account balance. If your account does not have sufficient funds to cover such amounts, you will have the option to pay the Retrieval Fee using your credit card on file.

 

When alias returns items to you, alias may return to you items of the identical SKU, size, and condition as your original items, and you agree that your receipt of such items constitutes your receipt of your consigned items.

 

FEES

The fees we charge for selling through alias are described in our Fee Policy.

 

CHARGES

To sell through alias, you must have a valid payment method on file with us. Acceptable payment methods are valid credit cards under your name that will not expire within the next month. Prepaid debit cards are not acceptable payment methods.

 

By adding your payment method to your account, you are authorizing us to charge your payment method in the circumstances described below.

 

As a seller on alias, you may be charged for certain costs and amounts under the following circumstances:

 

 

We will first attempt to charge you for such amounts by deducting such amounts from your account balance. If your account does not have sufficient funds to cover such amounts, your payment method on file will be charged. If we attempt to charge your payment method and your payment method fails, we will delete that card from your profile, and we will attempt to charge your other payment methods on file for such amounts. If you do not provide an alternate payment method within 14 days of receiving notice that we cannot charge any of your payment methods on file, we may dispose of the applicable item in our reasonable discretion.

 

If your account does not have sufficient funds to cover such amounts and none of your payment methods on file can be charged for such amounts, your account may be suspended.

 

PAYOUT AND CASHING OUT

Your earnings will be added to your account as soon as your items have been authenticated and verified. For items that have been consigned with us, your earnings will be added to your account for cash out as soon as such consigned items have sold.

 

When selling items directly to buyers, your earnings will be deposited into your account within 3 business days of the item being delivered to the buyer.

 

CASHING OUT

 

You have various options to cash out your earnings. If you are located in the United States, you can either have your funds deposited to your bank account through ACH direct deposit or you can have your funds deposited to your PayPal account. If you are located outside of the United States, you can have your funds deposited to your bank account in your local currency or you can have your funds deposited to your PayPal account. There is a 2.9% fee for all cash outs. Sellers may withdraw funds from their account if their total earnings exceed $10.00 USD.

 

To cash out funds from your account, you will need to provide the required information through the alias app or website. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR CASH OUT.

 

Once your cash-out method has been approved, the funds will be deposited to your bank account or PayPal account, as applicable. Please allow your financial institution 3-5 business days to fully process the transaction. Business days are Monday - Friday, excluding holidays. If you cash out after business hours, the first day would be the following business day.

 

For sellers based in the United States, in order to have your funds deposited to your bank account through ACH direct deposit, you must open a "White Label" account provided by Dwolla, Inc. ("Dwolla") and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in the Dwolla account are held by Dwolla's financial institution partners as set out in the Dwolla Terms of Service. You authorize us to share your identity and account data with Dwolla for the purposes of opening and supporting your Dwolla account, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla account through the alias app or website, and Dwolla account notifications will be sent by us, not Dwolla. We will provide customer support for your Dwolla account activity.

 

Visit our Support page for contact details.

 

 

SELLER SCORES

Each seller has a seller score that reflects their selling history.

 

New sellers begin with a seller score of 90. For each successful sale, 2 points will be added to the seller score. For each seller cancellation, 10 points will be deducted from the seller score.

 

Sellers who have a seller score below 50 may be suspended from selling on alias.

 

 

VAT REGISTERED SELLER STATUS

If you would like to become a VAT-registered seller, please submit a request with our support team and provide your VAT ID along with the email or username associated with your alias account. Once you’ve completed these steps, you can begin selling as a VAT-registered seller on alias.

 

INVOICING (SELF-BILLING)

The seller (if VAT-registered within the EU/UK) agrees that GOAT Group, alias’ parent company, will issue invoices on behalf of the seller for all orders processed within the EU/UK, a process otherwise known as “self-billing”. For more information on how these transactions are treated for VAT purposes, please visit our EU/UK VAT  FAQ.

The parties agree that GOAT Group will:

The parties agree that the seller will:

The parties agree that each party is still responsible for their own VAT returns, other mandatory tax filings, and invoice storage.

Please note that GOAT Group is not a tax consultant. For specific questions regarding your taxes, please reach out to your tax advisor or accountant.