Seller Policy

Effective Date: November 17, 2022. You can view the prior Seller Policy at any time.

ACCOUNT REGISTRATION

You can create an account on alias in one of two ways: by registering and creating a new account through the alias app or by linking your pre-existing GOAT account to alias.

If you have a pre-existing account with GOAT, you can choose to link your GOAT account to import your orders, listings and other profile attributes into alias. Any cash balance in your GOAT account will also be imported and can be cashed out pursuant to the provisions below. Promo credits, which cannot be cashed out, will not be imported from GOAT into alias.

If you do not have a GOAT account, we encourage you to become a seller by signing up on the alias app and filling out the required information. In certain circumstances, we may need to further review your application or obtain additional information from you before you are approved to sell on alias. We may also decline your application to sell at our sole discretion.

Each user is only allowed to create one account. Users who are found to have created more than one account may be suspended from alias.

Users may not buy, sell, transfer or share accounts. Users who are found to be engaging in any such activity may be suspended from alias.

We suspend sellers who/whose (among other things):

repeatedly attempt to sell inauthentic items;
have more than one account or who have sold/transferred or attempted to have sold/transferred their account;
have seller scores below 50;
payment methods cannot be charged for costs owed to us (as described below under "Charges");
and at our sole and reasonable discretion.

If you feel as though your account was canceled or suspended by mistake, please contact us.

SELLER VERIFICATION

It is our mission to create a safe and trusted marketplace for our community of buyers and sellers. In order to do so, applicable laws require us to obtain each seller's full name and home address. This information will only need to be entered once and should be written as it appears on a government-issued identification, such as a driver's license or passport.

By submitting your information, you agree to our Terms of Use and acknowledge our Privacy Policy, which describes how we collect and use your personal information.

If you have any questions, please contact us.

LISTINGS

After your account is approved for selling, you can use the alias app to list your items for sale.

To list an item, first look up your item in the alias search bar. Next, enter the requested information about the item and, if prompted, take the required photos. Sellers listing items that are used or new with defects will be required to take photos. Sellers listing new items without defects will not be required to take photos.

If you are required to take photos, we ask that you use clear photos that follow the guidelines listed below. The photos you upload must be of the item(s) in your possession that you intend to sell, ship or drop off.

Any item issues such as damage, discoloration, or flaws should be clearly photographed.

PHOTO GUIDELINES:

Items must be shown in a full, clear view.
Items must be fully visible within the frame of the photo.
Photos should be taken in bright lighting conditions, such as under direct sunlight.
Item details (e.g., SKU, size, etc.) must be fully legible in the box or tag photo.
Make sure no other objects, distracting patterns or extraneous items are in the photo with the items you intend on selling.
No personal information should be visible in your photos.

Once your item is listed, you may use the alias app to edit a listing, including its size, condition, price, and photos.

If an item you have listed on alias sells, you will be notified. You should then confirm the order in the alias app, and ship the item using the prepaid shipping label. Or, depending on where you’re located, you can drop it off at a participating alias drop-off location.

If you choose to ship your item, we will send you a prepaid shipping label for your order. Each shipping label has a tracking number connected to the order for both us and the buyer to track the item.

Remember, items must be shipped in the same condition in which they were originally listed. If the condition changes due to damage or wear, you should cancel your order. And while we strongly deter our sellers from canceling orders, if you must cancel you may do so in the alias app.

Please note: multiple cancellations on orders will lead to account suspension and/or deductions from your seller score.

SHIPPING

SHIP-TO-VERIFY ITEMS

Each Ship-to-Verify item sold on alias must be authenticated and verified by our specialists. To ship the item to us for authentication, please use the prepaid shipping label that was sent via email after you confirmed the sale in the alias app. If your item is an apparel or accessory item, we will also email you a packing slip to be included in the package.

Please use the prepaid shipping label to avoid any tracking errors and delays with earnings. If you do not use the prepaid shipping label provided by us, we will not be liable for any lost, missing or damaged items.

DIRECT TO BUYER ITEMS

For Direct to Buyer items, you do not need to send your item to us first to be authenticated. These items will, instead, be shipped directly to the address of the buyer. After you confirm the sale of your item, we will provide you with a prepaid shipping label to be used to ship your item.

For more information on your additional obligations with respect to Direct to Buyer transactions, please visit our Privacy Policy.

DROP OFF

Drop off with alias is an option available to eligible sellers only at select locations. Items that are to be shipped directly to buyers are not eligible for alias Drop Off. For more information on alias Drop Off, please see below.

CONSIGNED ITEMS

With Drop Off to Consign and Ship to Consign, your item will be authenticated and verified by our team of specialists prior to being listed and sold via alias. You may be eligible to drop off certain items (see section below) or ship certain items for consignment using a prepaid shipping label (footwear items) or by arranging for shipping at your cost and expense (apparel items).

Please use the prepaid shipping label for Ship to Consign footwear items to avoid any tracking errors and delays. We will not be liable for any lost, missing or damaged Ship to Consign items while in transit to an alias facility. Shipping insurance may be available for purchase for certain Ship to Consign footwear items.

For more information on Drop Off to Consign and Ship to Consign, please see below.

SHIPPING PROCEDURES

Once you receive the prepaid shipping label for either your Ship-to-Verify or Direct to Buyer order, please carefully follow the instructions below:

Package each item in its original packaging (if available) and then place it in a sufficiently sized cardboard box or polybag. Include bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the item’s original packaging. For Ship to Consign only: If you are shipping multiple items within the same shipping container, ensure each item is placed in its original packaging and don’t forget to include the packing slip. Failure to do so may result in the return of one or more of your items.
If you are not shipping your sold apparel or accessory item directly to the buyer, please include the packing slip we have provided in the shipping box or container. If you are shipping your item directly to the buyer, please take a photo of the item and its packaging through the camera feature on the alias app. If you are using Ship to Consign and elect to insure your shipment, photographs will be necessary in the event you need to file a claim or settle a dispute.
Except for Ship to Consign items, you must ship each individual sale made on alias separately (i.e., one item per cardboard box or polybag per prepaid shipping label) and be sure to use the prepaid shipping label that corresponds to that specific sale. This will ensure that your transaction is properly processed without delay. You will receive one prepaid shipping label for each item you sell on alias. If you do not use the prepaid shipping label provided by alias, alias will not be liable for any lost, missing, or damaged items.
If you include additional items (even if they are listed but not sold under your account) or anything else in a shipping container other than the item corresponding to the prepaid shipping label, we may deduct points from your seller score or you may be suspended from selling on alias. We are not liable for any items that you include in the shipping container other than the items that correspond to the shipping label. We may, in our sole discretion, return the item(s) back to you and charge you the Retrieval Fee.
If you are reusing a container to ship your items, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays.
Drop the package off with the courier listed on the prepaid shipping label within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed. To ensure that your transaction is properly processed, make sure to follow the instructions we provide to you when we send you the prepaid shipping label regarding where your package may be dropped off. alias will not be liable for packages that are tendered to the applicable courier via onsite pickup or third-party access points (e.g., Staples, CVS Pharmacy, UPS Access Point Drop-off Lockers, etc.). Please note that Staples and other third-party mail ship service centers no longer update tracking while scanning packages. Please drop off packages at the courier’s designated store to ensure tracking is updated on time.
Once the package is dropped off and scanned by the courier, mark the order as "dropped off" in the alias app. For Ship to Consign orders, you must take a photo of the drop-off receipt within the alias app. Please retain a copy of your drop-off receipt until your package is scanned as received at an alias facility or by the buyer. alias will not be liable for any lost, missing, or damaged items that do not leave the drop-off location according to the tracking number.
If you are sending us Ship to Consign item(s), you must ship your item within 30 days of generating your prepaid shipping label. If your shipping label expires, you will have the option to generate a new shipping label or delete your shipment and return your items to your With You folder. If you fail to ship your items within 30 days, you will not be refunded for any shipping insurance you may have purchased.

In the event the tracking number on the prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you must reach out to the applicable courier to retrieve the package. If your package does not show movement within 72 hours of the drop-off date, the corresponding order will automatically be canceled. If you cannot retrieve the package from the courier, you must provide us with a drop-off receipt showing the original drop-off date for alias to consider whether it will initiate a missing package investigation with the courier in our sole discretion. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. We cannot guarantee that you will be compensated for any missing packages. If you purchased shipping insurance for your Ship to Consign items, you must submit a ticket to alias customer support within seven (7) days of becoming aware of nondelivery or misdelivery.

You must ship from a location within the country/region referenced in the address listed in your alias account. For example, if your return address is located within the US, your package needs to come from the US. Your package cannot come from Canada or any other country/region besides the US if your address is located within the US. Otherwise, we are not liable for any imposed customs fees or lost or damaged items.

If your sale is not confirmed within 24 hours or shipped within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed, it will automatically be canceled. If your items are delivered to an alias facility after the order has been canceled, you may have the option to have the items sent back to you or consigned on your behalf by alias (consignment is currently only available for certain items). If you choose to have the items sent back to you, we will charge you the Retrieval Fee (as defined below). If you choose to consign the items, we will consign the items on your behalf, as described below under "Consigned Items."

Items returned to the seller for whatever reason will only be sent to the address listed in your alias account at the time we process your return.

We are not responsible for items that are not shipped in compliance with the guidelines set forth above.

DROP OFF AND SHIP TO CONSIGN

ALIAS DROP OFF

Drop off with alias is an option available to eligible sellers only at select locations. Items that are to be shipped directly to buyers are not eligible for alias Drop Off.

For sellers using alias Drop Off, once your item has sold, you will need to bring it to your specified alias or Flight Club location. Once dropped off, your item will be verified and authenticated by our team of specialists. If your item is deemed authentic and matches the description you provided, it will be sent directly to the buyer.

If the address listed in your alias account is close to alias Los Angeles, Flight Club New York, or Flight Club Miami, you may be eligible to participate in alias Drop Off. If you are eligible to participate in alias Drop Off, after you confirm a sale, you will be shown the option to either generate a prepaid shipping label or drop your items off at a participating location near you. If this option does not automatically show up, you may not be eligible for alias Drop Off.

If, after you confirm a sale, you choose to drop off your items at a participating location near you, you will be asked to confirm that you can drop off your items within 72 hours at the nearest participating location during the times listed below:

Flight Club New York: Monday - Sunday 11AM - 5PM ET (closed on Thanksgiving, Christmas and New Year’s Day)
Flight Club Miami: Monday - Saturday 11AM - 6PM ET, Sunday 12PM - 5PM ET (closed on Thanksgiving and Christmas)
alias Los Angeles: Monday - Sunday 11AM - 5PM PT (closed on Thanksgiving, Christmas and New Year’s Day)

If you cannot drop off your items during those times, please choose the option to ship your items to us using a prepaid shipping label instead. If you need directions to a specific location, select "Get Directions" on your drop-off confirmation page.

Once you have arrived at the relevant location, let an associate know you are there to drop off your items and show them your seller ID QR code from the alias app. Once the associate has confirmed your seller ID, they will accept your items and send them to our facility for verification by our team of specialists.

Your earnings will be added to your account as soon as your items have been authenticated and verified. The order pages for the items you drop off will update to confirm when your items have been dropped off, delivered to our facility, and authenticated.

If your items are not dropped off at the relevant location within 72 hours from your confirmation of the order, your sale will be canceled and your account will be reviewed and potentially penalized.

DROP OFF TO CONSIGN

For sellers using Drop Off to Consign, please bring the eligible item(s) to your specified alias or Flight Club location to first be verified and authenticated by our team of specialists. If your item is deemed authentic and matches the description you provided, your listing will be activated on alias. Once sold, your item will be sent directly to the buyer from one of our facilities and your earnings will be added to your seller account.

If an issue is found with your item or it cannot be authenticated for whatever reason, we may either hand back your item or ship the item back to you at the address listed in your alias account. You will be charged the Retrieval Fee for each item that is shipped back to you. Please note Drop Off to Consign is only available for select items at this time.

SHIP TO CONSIGN

Apparel and Accessories

For apparel sellers using Ship to Consign, please arrange for shipping at your own cost and expense to the address provided by your account manager. Once we receive your items, our team of specialists will verify and authenticate each item. If your item is deemed authentic and matches the description you provided, your listing will be activated on alias. If your item is deemed authentic but does not match the description you provided, we may, in our sole discretion, proceed with consignment or return the item back to you and charge you the Retrieval Fee. Once sold, your item will be sent directly to the buyer from one of our facilities and your earnings will be added to your seller account. You may request to withdraw Ship to Consign items after an item has been consigned with alias for a minimum of 90 days but you will be charged a Retrieval Fee for each item you request to be returned to you.

Footwear

For footwear sellers using Ship to Consign, please bring your eligible item(s) to the courier listed on your prepaid shipping label. The courier will then ship your items to alias to first be verified and authenticated by our team of specialists. If your item is deemed authentic and matches the description you provided, your listing will be activated on alias. If your item is deemed authentic but does not match the description you provided, we may, in our sole discretion, proceed with consignment or return the item back to you and charge you the Retrieval Fee. Once sold, your item will be sent directly to the buyer from one of our facilities and your earnings will be added to your seller account. You may request to withdraw Ship to Consign items but you will be charged a Retrieval Fee for each item you request to be returned to you. You will not be refunded for any shipping insurance you may have purchased for Ship to Consign items and shipping insurance is not available for items that are being shipped back to you.

Shipping Insurance (only available for footwear)

If your item(s) are eligible for consignment and you opt to use Ship to Consign, you will have the option to purchase shipping insurance for your item(s) from alias’ third party shipping insurance provider, EasyPost. Shipping insurance provides coverage for your items while in transit from the courier to an alias facility. In the event your items are lost or damaged while in transit, you will be able to file a claim with the insurance provider by submitting an alias customer support ticket.

The following coverage limitations will apply to any shipping insurance you purchase:

Coverage will only apply to footwear being shipped to alias for consignment.
Loss, damage or non-arrival of any package or its contents which (i) is addressed, wrapped, or packed insufficiently, incorrectly, or contrary to the carrier’s packaging requirements; (ii) bears a descriptive label or packaging in violation of applicable postal laws or regulations or carrier requirements.
Damage which is deemed exceedingly minor, frequently occurring or caused by the nature of the product itself, regardless of careful handling.
Damage limited to the external shipping container where the value of the product is not impacted.
Any package where the damage is directly related to the inappropriate or insufficient use of packing materials, such as, but not limited to, lack of packaging tape, bubble wrap, packing peanuts, crumpled paper, styrofoam or mail rollers.
Any package shipped to (i) a prohibited country or any location that would be in violation of an U.S. law or regulation, U.S. economic or trade sanctions, including, without limitation, Office of Foreign Assets Control (OFAC) Restricted Countries; or (ii) any country or any location that would be in violation of applicable U.S. and/or carrier shipping restrictions related to COVID-19 or other disease-related outbreak, as may be updated from time to time. Please visit the U.S. Department of Treasury’s webpage regarding government sanctions to learn more.
Against loss or damage arising out of dishonesty on the part of the seller.
Against loss or damage caused by or resulting from: (i) hostile or warlike action in time of peace or war, including action in hindering, combating, or defending against an actual, impending or expected attack, by any government or sovereign power (de jure facto), or by any authority maintaining or using miliary, naval or air forces; by military, naval or air forces; or by an agent of such government power, authority or forces; (ii) any weapon of war employing atomic fission or radioactive force whether in time of pear or war; (iii) any insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating or defending against such an occurrence, seizures, or destruction under quarantine or Customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade.
Against loss or damage caused by nuclear reaction/radiation or radioactive contamination, all whether controlled or uncontrolled, and whether such loss be direct or indirect, proximate or remote, or be in whole or in part caused by, contributed to, or aggravated by the peril(s) insured against in this policy; however, direct loss by “fire” resulting from nuclear / radiation or radioactive combination is insured against by this policy.
Against loss or damage caused by alias’ seizure, inspection, handling, or destruction.
Any package containing goods prohibited or restricted from entering the intended country of delivery.
Any taxes, overages, or surcharges, however titled, including but not limited to: shipping costs, tariffs, seller fees, and processing fees.

The following conditions to coverage will apply to any shipping insurance you purchase:

Shipping Insurance does not cover any claim where the related premiums were not remitted. When submitting a claim under this shipping insurance, the seller waives the right to seek a claim with any other insurance provider for the same shipment. Shipping insurance will not cover any claim that is already being processed by another carrier or other third-party insurance(s). alias will not process any claims which are initiated, pending, or completed by another insurance provider.
All claims regarding damage must be submitted to alias within seven (7) days of the seller becoming aware of damage or nondelivery or misdelivery.
In the event of damage to the product that impacts its value but does not fully negate the value, shipping insurance will cover the difference between the original value and the resell value based on the then-current state of the product. All damaged property for which payment of full or replacement value (not repair cost) or replacement has been requested or made will not be returned to you.
Claims regarding loss for non-delivery or misdelivery where the carrier’s tracking records have the shipment marked as delivered to the correct address will not be honored, unless documentation from the carrier is provided, which acknowledges a mistake in the tracking information, or if adequate proof is provided to support theft or mishandling.
In order to obtain coverage for losses arising from theft, stolen property, or misdelivery by the carrier, EasyPost requires that valid documentation or evidence be provided for all claims. Such valid documentation or evidence may include, without limitation: (i) written acknowledgement of such theft, stolen property or misdelivery by the respective carrier; (ii) video footage; (iii) police report; (iv) information supporting the value of the product and/or the resale value of any damaged item; and/or (iv) other documentation and evidence.
Additional documentation or information may be requested during the shipping insurance claim process.
Any approved claim will be credited by EasyPost. EasyPost will directly mail a check for any approved claim amount to the seller within 30 days of claim resolution.
In the event you disagree with the determination regarding a claim, you may appeal the initial decision by notifying alias within 20 days of the initial submission. Following this appeal, alias’ good faith determination shall be final.
No suit or action for the recovery of any claim under shipping insurance shall be sustainable in any court of law or equity unless commenced within twelve (12) months after you discover the occurrence which gives rise to the claim; provided, however, that if by the laws of the state within which the policy is used, such limitation is invalid, then any such claim shall be sustainable unless such action or suit commences within the shortest limit of time permitted by the laws of that state.
This policy is void if you have concealed or misrepresented any material fact or circumstances relating to this insurance or to any claim.
alias reserves the right to modify or amend the coverage limitations and conditions set forth herein.

The cost of shipping insurance is based on the total value of the items designated for consignment. The maximum amount of insurance that can be purchased through alias is $5,000 per shipment. The value of an item is determined by alias in our sole and reasonable discretion.

If you elect to insure your Ship to Consign items, you must photograph each item you plan to ship. This is necessary to support or settle any potential insurance claims or disputes.

Each item must be photographed individually as well as packed within its respective original packaging before being placed into a larger shipping container.

AUTHENTICATION

If you send an item to us that we deem inauthentic or unsellable at our sole and reasonable discretion:

The buyer will be refunded the full amount they paid for the item (if applicable).
Your item may be shipped back to the address listed in your alias account.
If your item is shipped back to you, we will charge you the Retrieval Fee. If we cannot deduct the Retrieval Fee from your account balance or charge one of your payment methods for the Retrieval Fee and you do not provide an alternate payment method within 14 days of receiving notice that we cannot charge any of your payment methods on file, we will dispose of the item in our reasonable discretion.

Once your Ship-to-Verify or alias Drop Off items have been authenticated and verified, we will ship the items to the buyer.

Drop Off to Consign and Ship to Consign items are authenticated and verified prior to being listed on alias. If your item is deemed authentic, your listing will become active on alias. Once sold, we will ship the item directly to the buyer from one of our facilities.

VERIFICATION

APPAREL AND ACCESSORIES

If you send an apparel or accessory item to us that matches the description you provided, but certain issues with the item are discovered during the verification process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and the item will be sent back to you. You will be charged the Retrieval Fee.

FOOTWEAR

If you send a footwear item to us that matches the description you provided, but certain issues with the item are discovered during the verification process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and ask you for a discounted listing price for the item to be offered to the buyer of such item:

If you provide a discounted listing price that is accepted by the buyer, your earnings will be reduced by an amount equal to the difference between the discounted listing price and the original listing price.
If the buyer rejects the proposed discount, the item will be sent back to you. In certain circumstances, you may have the option to have the item consigned on your behalf with us, as described in more detail below, instead of having the item sent back to you. You will be charged the Retrieval Fee.
If you do not respond within 48 hours of receiving notice of the issue(s) with the item you are selling and asking for a discounted listing price, we may set a discounted listing price for the item at our reasonable discretion (up to 5% off of your original listing price) and offer that discounted listing price to the buyer. If that discounted listing price is accepted by the buyer, we may, at our sole discretion, deduct the difference between the discounted listing price and the original listing price from your earnings. In addition, if you do not respond within 14 days of receiving notice of the issue(s) with the item you are selling and asking for a discounted listing price, we may notify you and send the item back to you and you will be charged the Retrieval Fee.
If you send an item to us that does not match the description you provided (e.g., wrong size, different SKU or condition, etc.), or if you send an item to us that matches the description you provided, but certain issues with the item are discovered during the verification process and the buyer rejects the proposed discounted listing price for the item, we will notify you and the item will be sent back to you and you will be charged the Retrieval Fee. Please note that shipping costs may vary based on the weight, location and value of the item. The Retrieval Fee includes shipping both to and from our facilities. Once the Retrieval Fee is paid, we will send you the tracking information so you can follow the shipping progress.

In certain circumstances, you may have the option to have the item consigned on your behalf with us instead of having the item sent back to you. If you choose to consign the item with us, we will consign the item pursuant to the terms under "Consigned Items" below.

If you do not respond within 14 days of receiving notice of your option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the Retrieval Fee, we may consign the item on your behalf.

CONSIGNED ITEMS

When using either Drop Off to Consign or Ship to Consign, if you drop off or ship an item that does not match the description provided, we may ship the item back to you at the address listed in your alias account and you will be charged the Retrieval Fee for each item that is shipped back to you. You will not be refunded for any shipping insurance you may have purchased for Ship to Consign items if we ship the item back to you.

If you consign an item with us, the following terms and conditions will apply to your consignment:

You hereby grant to us the right to list and effect the sale of the item according to these consignment terms and conditions.
You may change the listing price at any time within the alias app.
At all times prior to the sale of the item, title and ownership of the item will remain in your name, provided that we have full authority to effect the sale of the item in accordance with these consignment terms and conditions.
If the item sells, you will be paid for the sold item in accordance with this Seller Policy and our Fee Policy.
We will endeavor to use reasonable care in the handling and storage of the item, using not less than the same degree of care which we utilize with respect to our own items of a similar nature. However, in the event that the item is lost or stolen, or is damaged or destroyed by fire, flood, customer handling or other causes beyond our reasonable control, or experiences normal aging, then, except to the extent of any insurance proceeds that we actually collect in respect of the item, the risk of loss remains with you, and we assume no responsibility or obligation to make any payment or reimbursement in respect of any such loss, damage, or aging, or for any special or consequential damages. We make no assurance that our insurance will provide coverage for your item(s) or as to the amount which any insurer may pay in respect of any casualty relating to your item(s).
You may request to withdraw your item(s) from consignment through the alias app and pay the Retrieval Fee. Apparel items must be consigned for a minimum of 90 days prior to requesting withdrawal. Please note that shipping costs may vary based on the weight, location and value of the consigned item. These costs are included in the Retrieval Fee. Once the Retrieval Fee is paid, we will send you the tracking information so you can follow the shipping progress.
If you choose to consign the item with us due to an issue identified during verification, we may activate the listing at 10% above the lowest price of the same item based on SKU and size available on alias or any of our affiliates’ platforms. If no lowest price exists, we may set a price at our reasonable discretion. You may change the listing price at any time within the alias app.
If you do not respond within 14 days of receiving notice of the option to have the item sent back to you or consigned on your behalf with us or if your payment methods cannot be charged for the Retrieval Fee, we may consign the item on your behalf and activate the listing at the listing price referenced in the paragraph above.
We reserve the right to charge a storage fee for each item consigned with us, which will be charged to your payment method on file from time to time. If we decide to charge such a storage fee, we will provide you with advance notice of such storage fee through the alias app, website or via email and give you an opportunity to withdraw your items from consignment prior to the date such storage fee is first assessed. You will be charged the Retrieval Fee if you decide to withdraw any of your items.

WITHDRAWAL OF ITEMS

Either you or alias may, at any time, elect to withdraw the offering of any or all of your items which have not yet been sold, provided that consigned apparel items must be consigned for a minimum of 90 days prior to requesting withdrawal.

Upon any withdrawal of items, alias will ship such items to you at the address listed in your alias account and may charge you a retrieval fee (the “Retrieval Fee”). If you shipped such items to alias (other than Ship to Consign apparel items), the Retrieval Fee will cover the costs of the prepaid shipping label provided by alias for the initial shipment of such items to alias as well as the costs incurred by alias to ship such items back to you. If you dropped off the items you are withdrawing or paid for shipping out-of-pocket for Ship to Consign apparel items, the Retrieval Fee will cover the costs incurred by alias to ship such items back to you at the address listed in your alias account.

Alias will first attempt to charge you the Retrieval Fees by deducting the Retrieval Fee from your account balance. If your account does not have sufficient funds to cover such amounts, you will have the option to pay the Retrieval Fee using your credit card on file.

When alias returns items to you, alias may return to you items of the identical SKU, size, and condition as your original items, and you agree that your receipt of such items constitutes your receipt of your consigned items.

FEES

The fees we charge for selling through alias are described in our Fee Policy.

CHARGES

To sell through alias, you must have a valid payment method on file with us. Acceptable payment methods are valid credit cards under your name that will not expire within the next month. Prepaid debit cards are not acceptable payment methods.

By adding your payment method to your account, you are authorizing us to charge your payment method in the circumstances described below.

As a seller on alias, you may be charged for certain costs and amounts under the following circumstances:

If we charge a storage fee for consigned items (as described above under "Consigned Items"), you may be charged for the storage fees applicable to your consigned items.
If you elect to withdraw an item that has been consigned with us (as described above under "Withdrawal of Items"), you will be charged the Retrieval Fee.
If your item is rejected during the authentication or verification process and the item is shipped back to you (as described above under "Authentication" and "Verification"), you will be charged the Retrieval Fee.
If an issue with one of your items is discovered during the verification process and a discounted listing price for the item is accepted by the buyer (as described above under "Verification"), you may be charged the amount of the difference between the discounted listing price and the original listing price for the item.
We will first attempt to charge you for such amounts by deducting such amounts from your account balance. If your account does not have sufficient funds to cover such amounts, your payment method on file will be charged. If we attempt to charge your payment method and your payment method fails, we will delete that card from your profile, and we will attempt to charge your other payment methods on file for such amounts. If you do not provide an alternate payment method within 14 days of receiving notice that we cannot charge any of your payment methods on file, we may dispose of the applicable item in our reasonable discretion.

If your account does not have sufficient funds to cover such amounts and none of your payment methods on file can be charged for such amounts, your account may be suspended.

PAYOUT AND CASHING OUT

Your earnings will be added to your account as soon as your items have been authenticated and verified. For items that have been consigned with us, your earnings will be added to your account for cash out as soon as such consigned items have sold.

When selling items directly to buyers, your earnings will be deposited into your account within 3 business days of the item being delivered to the buyer.

CASHING OUT

You have various options to cash out your earnings. If you are located in the United States, you can either have your funds deposited to your bank account through ACH direct deposit or you can have your funds deposited to your PayPal account. If you are located outside of the United States, you can have your funds deposited to your bank account in your local currency or you can have your funds deposited to your PayPal account. There is a 2.9% fee for all cash outs. Sellers may withdraw funds from their account if their total earnings exceed $10.00 USD.

To cash out funds from your account, you will need to provide the required information through the alias app or website. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR CASH OUT.

Once your cash-out method has been approved, the funds will be deposited to your bank account or PayPal account, as applicable. Please allow your financial institution 3-5 business days to fully process the transaction. Business days are Monday - Friday, excluding holidays. If you cash out after business hours, the first day would be the following business day.

For sellers based in the United States, in order to have your funds deposited to your bank account through ACH direct deposit, you must open a "White Label" account provided by Dwolla, Inc. ("Dwolla") and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in the Dwolla account are held by Dwolla's financial institution partners as set out in the Dwolla Terms of Service. You authorize us to share your identity and account data with Dwolla for the purposes of opening and supporting your Dwolla account, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla account through the alias app or website, and Dwolla account notifications will be sent by us, not Dwolla. We will provide customer support for your Dwolla account activity.

Visit our Support page for contact details.

SELLER SCORES

Each seller has a seller score that reflects their selling history.

New sellers begin with a seller score of 90. For each successful sale, 2 points will be added to the seller score. For each seller cancellation, 10 points will be deducted from the seller score.

Sellers who have a seller score below 50 may be suspended from selling on alias.